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Guest Experience Supervisor – Luxury Resort Concierge
Job summary
A luxury resort in Dubai is seeking a Guest Relations professional responsible for providing exceptional service to guests and maintaining high satisfaction levels. The ideal candidate will have a Bachelor's degree in Hospitality Management or related field, along with 2–3 years of experience in a luxury hotel or resort. This role emphasizes strong communication skills and the ability to resolve conflicts effectively. Full-time employment with no remote work available.
Qualifications
- Minimum 2-3 years in guest relations or a supervisory role in a luxury hotel/resort.
- Warm, approachable, detail-oriented, and customer-focused personality.
Responsibilities
- Responsible for Guest Relations function of the resort.
- Provide prompt courteous and efficient service to all guests.
- Facilitate an efficient arrival and departure formality for all guests.
- Ensure established levels of guest service are maintained.
- Actively elicit guest feedback and preferences regarding resort services.
- Coordinate transportation for guests in collaboration with Concierge.
- Lead the Guest Relations team by example.
Skills
Education
* The salary benchmark is based on the target salaries of market leaders in their relevant sectors. It is intended to serve as a guide to help Premium Members assess open positions and to help in salary negotiations. The salary benchmark is not provided directly by the company, which could be significantly higher or lower.