Guest Experience Supervisor – Luxury Resort Concierge

Minor International; Dubai; On-site; AED 120,000 - 200,000; Full time

Job summary

A luxury resort in Dubai is seeking a Guest Relations professional responsible for providing exceptional service to guests and maintaining high satisfaction levels. The ideal candidate will have a Bachelor's degree in Hospitality Management or related field, along with 2–3 years of experience in a luxury hotel or resort. This role emphasizes strong communication skills and the ability to resolve conflicts effectively. Full-time employment with no remote work available.

Qualifications

• Minimum 2-3 years in guest relations or a supervisory role in a luxury hotel/resort.
• Warm, approachable, detail-oriented, and customer-focused personality.

Responsibilities

• Responsible for Guest Relations function of the resort.
• Provide prompt courteous and efficient service to all guests.
• Facilitate an efficient arrival and departure formality for all guests.
• Ensure established levels of guest service are maintained.
• Actively elicit guest feedback and preferences regarding resort services.
• Coordinate transportation for guests in collaboration with Concierge.
• Lead the Guest Relations team by example.

Skills

Exceptional communication and interpersonal skills

Strong problem-solving and conflict-resolution abilities

Proficiency in hotel management software (e.g., Opera Fidelio) and Microsoft Office Suite

Multilingual abilities

Education

Bachelor's degree in Hospitality Management or a related field

Job description

A luxury resort in Dubai is seeking a Guest Relations professional responsible for providing exceptional service to guests and maintaining high satisfaction levels. The ideal candidate will have a Bachelor's degree in Hospitality Management or related field, along with 2–3 years of experience in a luxury hotel or resort. This role emphasizes strong communication skills and the ability to resolve conflicts effectively. Full-time employment with no remote work available.