Guest Experience Expert - Team Leader Front Office

Marriott Hotels Resorts; Dubai; On-site; AED 120,000 - 200,000; Full time

Job summary

A leading hospitality company in Dubai seeks a Guest Experience Expert to provide exceptional service throughout guests' stays. This role involves guiding guests, addressing requests, and handling various operational tasks to ensure memorable experiences. The ideal candidate holds a high school diploma and is eager to create a welcoming atmosphere. Responsibilities include assisting with luggage and ensuring safety. This entry-level position provides opportunities for personal and professional growth within a diverse and inclusive environment.

Qualifications

• Creating a safe workplace and following company policies.
• Maintaining confidentiality and protecting company assets.
• Ensuring a professional appearance and communications.

Responsibilities

• Delivering various services to enhance guest experience.
• Addressing guest requests and operational needs throughout their stay.
• Assisting with luggage and ensuring professional service.

Education

High school diploma or G.E.D. equivalent

Job description

Description

Our jobs aren't just about giving guests a smooth check‑in and check‑out. Instead we want to build and experience that is memorable and unique. Our Guest Experience Experts take the initiative to deliver a wide range of services that guide guests through their entire stay. They are empowered to move about their space and do what needs to be done. Whether processing operational needs, addressing guest requests, completing reports, sharing local highlights, or assisting guests with loading/unloading vehicles and transporting luggage to and from guest rooms and/or designated bell area, the Guest Experience Expert makes transactions feel like part of the experience.

No matter what position you are in, there are a few things that are critical to success: creating a safe workplace, following company policies and procedures, maintaining confidentiality, protecting company assets, upholding quality standards, and ensuring your uniform, personal appearance, and communications are professional. Guest Experience Experts will be on their feet and moving around (stand, sit, or walk for an extended time; move through narrow confined or elevated spaces as well as up and down stairs and/or service ramps) and taking a hands‑on approach to work (move, lift, carry, push, pull, and place objects weighing less than or equal to 50 pounds without assistance and 100 pounds with assistance; reach overhead and below the knees including bending, twisting, pulling, and stooping). Doing all these things well (and other reasonable job duties as requested) is critical for Guest Experience Experts to get it right for our guests and our business each and every time.

POSITION SUMMARY

PREFERRED QUALIFICATIONS

• Education: High school diploma or G.E.D. equivalent.
• Related Work Experience: No related work experience.
• Supervisory Experience: No supervisory experience.
• License or Certification: None

Marriott International is an equal opportunity employer that believes in hiring a diverse workforce and sustaining an inclusive people‑first culture. We are committed to nondiscrimination on any protected basis such as disability, veteran status, or any other basis covered under applicable law.