Manager Area Operations

Delivery Hero SE; Dubai; On-site; AED 60,000 - 120,000; Full time

Job summary

A leading food delivery company in Dubai is seeking an Operations Manager for Tmart. You will oversee the daily operational activities, ensuring efficiency and quality across all departments. The ideal candidate will have 5-7 years of operations management experience, strong leadership skills, and a commitment to continuous improvement. Responsibilities include managing teams, streamlining processes, and developing strategic goals. This role offers a chance to play a pivotal part in a fast-growing organization.

Qualifications

• 5-7 years of experience in operations management, preferably in retail or logistics.
• Proven track record of improving operational efficiency.
• Exceptional leadership and team-building skills.

Responsibilities

• Oversee daily operations to ensure efficiency and quality.
• Lead and manage a diverse team, fostering collaboration.
• Develop and execute strategic operational goals and KPIs.

Skills

Operations management

Leadership

Analytical skills

Problem-solving

Financial acumen

Education

Bachelor's degree in Business Administration

Master's degree (preferred)

Tools

ERP systems

Data analysis tools

Job description

Company Description

When you think of food delivery in the MENA region, we’d be pretty surprised if talabat didn’t pop into your mind first! Since delivering our first order in Kuwait in 2004, we’ve grown quite a lot over the past 17 years.

Today, we deliver hundreds of millions of food orders, grocery items and other products per year, to our customers in nine countries throughout the region with more than 3,000+ employees! Our food delivery business works with over 27,000 brands and almost 50,000 branches, while our q-commerce concept, talabat mart, now delivers groceries to customers in Bahrain, Egypt, Jordan, Kuwait, Oman Qatar, and the UAE in 30 minutes or less!

Our philosophy is to make sure we do what is right for our ecosystem – our customers, our partners, our people, our riders, and the communities in which we operate. Our #techforgood program allows our customers a safe and convenient way to contribute to important causes in their community through donating to local and international charities directly on talabat with a focus on food insecurity in the region. Since its inception in 2020, we have facilitated the donation of well over 1 million meals to those in need, as well as donated over $1.5 million to charity with the help of our partners and customers. talabat is part of Delivery Hero, the global leader in online food delivery and q-commerce.

As talabat continues to grow and keep ahead of the curve we have launched our very own end‑end grocery service across the MENA region: tMart

Job Description

The Operations Manager at Tmart is a critical leadership role responsible for overseeing and optimizing the daily operational activities of the company, ensuring efficiency, quality, and cost‑effectiveness across all departments. This role involves managing teams, streamlining processes, and implementing strategies that align with Tmart's overall business objectives and growth trajectory. The ideal candidate is a strategic thinker with proven experience in operations management, strong leadership skills, and a commitment to continuous improvement.

Key Responsibilities

Operational Oversight and Process Optimization

• Design, implement, and monitor operational processes and procedures to maximize efficiency, productivity, and service quality.
• Oversee day‑to‑day business operations across various departments (e.g., supply chain, logistics, fulfillment, customer service).
• Identify bottlenecks and areas for improvement, developing and executing action plans to resolve operational challenges.
• Ensure all operations comply with relevant legal, regulatory, and internal policy requirements.
• Manage operational budgets, track expenditures, and implement cost‑control measures without compromising quality.

Team Leadership and Management

• Lead, mentor, and manage a diverse team of operations staff, fostering a culture of accountability, collaboration, and high performance.
• Conduct performance reviews, set clear goals, and provide ongoing coaching and professional development opportunities.
• Manage staffing levels, including recruitment, training, and scheduling, to meet operational demands effectively.
• Promote a safe and positive work environment.

Strategy and Planning

• Contribute to the development and execution of Tmart's strategic operational goals.
• Develop and maintain key performance indicators (KPIs) and operational metrics to track performance and inform decision‑making.
• Prepare and present regular reports on operational performance, risks, and strategic initiatives to senior management.
• Coordinate with other department heads (e.g., Sales, Finance, Technology) to ensure seamless cross‑functional operations.

Technology and System Management

• Evaluate and manage operational technology systems (e.g., ERP, inventory management systems) to ensure they effectively support business needs.
• Drive the adoption of new technologies and digital tools to enhance operational capabilities.
• Ensure data integrity and security within operational systems.

Qualifications

• Bachelor's degree in Business Administration, Operations Management, Supply Chain, or a related field. A Master's degree is a plus.
• Minimum of 5‑7 years of progressive experience in operations management, preferably within the retail, e‑commerce, or fast‑paced logistics sectors.
• Proven track record of improving operational efficiency and implementing successful process improvements.
• Strong financial acumen with experience managing departmental budgets and controlling costs.
• Exceptional leadership, people management, and team‑building skills.
• Excellent analytical, problem‑solving, and decision‑making abilities.
• Proficiency in using operational software, ERP systems, and data analysis tools.
• Superior written and verbal communication and presentation skills.

Preferred Attributes

• Certification in Operational Excellence (e.g., Lean Six Sigma).
• Experience managing geographically dispersed teams or multi‑site operations.
• Familiarity with regulatory frameworks relevant to Tmart’s industry.