Application Support Analyst jobs in United Arab Emirates
IT Support Engineer — Help Desk & Desktop Specialist
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IT Support Engineer — Help Desk & Desktop Specialist
Job summary
A leading IT firm in Dubai is looking for a Help Desk Support Specialist to manage desktop installations and provide technical assistance to end users. The ideal candidate will have a BSc in Computer Science, 4 years of IT experience, and relevant hardware certifications like A+. This role includes monitoring service tickets, managing software installations, and keeping accurate reports of IT resources. Proficiency in English is required, and ITIL certification is a plus.
Qualifications
- Degree in Computer Science is required.
- Minimum 4 years of relevant IT experience.
- A+ certification is essential.
- ITIL certification is advantageous.
Responsibilities
- Provide help desk support to end users.
- Process tickets based on priority.
- Manage installations for various devices.
- Maintain software installations and configurations.
- Keep an inventory of software and licenses.
- Report issues for escalation as needed.
Skills
Education
* The salary benchmark is based on the target salaries of market leaders in their relevant sectors. It is intended to serve as a guide to help Premium Members assess open positions and to help in salary negotiations. The salary benchmark is not provided directly by the company, which could be significantly higher or lower.