Senior AWS Cloud IT Support Engineer (Onsite Dubai)

NorthBay Solutions; Dubai; On-site; AED 293,000 - 368,000; Full time

Job summary

A leading IT solutions provider in Dubai is seeking a Senior AWS Cloud IT Support Engineer to provide advanced technical support and manage AWS cloud infrastructure. The ideal candidate will possess hands-on expertise in AWS services and ensure optimal IT operations. This full-time onsite role requires over 5 years of IT support experience, including strong problem-solving and communication skills. Candidates with AWS certifications are preferred, and the position offers an opportunity to collaborate on innovative IT solutions.

Qualifications

• Minimum 5 years of experience in IT support with extensive AWS exposure.
• Strong understanding of cloud computing concepts and AWS architecture.
• Excellent problem-solving and communication skills.
• Ability to work independently and as part of a team.

Responsibilities

• Provide advanced technical support for AWS cloud infrastructure and related IT systems.
• Monitor, maintain, and optimize AWS services such as EC2, S3, Lambda, RDS, CloudWatch, IAM, and VPC.
• Deploy, configure, and manage cloud resources and applications.
• Document support procedures, incidents, and solutions.

Skills

AWS Services: EC2, S3, Lambda, RDS, CloudWatch, IAM, VPC, CloudFormation

Networking: DNS, VPN, TCP/IP, Firewall configuration, Load Balancers

Operating Systems: Windows Server, Linux/Unix

Monitoring & Troubleshooting: CloudWatch, CloudTrail, AWS Config

IT Support: Incident management, problem resolution, ticketing tools (ServiceNow/Jira)

Scripting/Automation: Python, Bash, or PowerShell

Security: IAM, Key Management Service (KMS), Security Groups

Education

Bachelor’s degree in Computer Science, Information Technology, or related field

Tools

ServiceNow

Jira

Job description

A leading IT solutions provider in Dubai is seeking a Senior AWS Cloud IT Support Engineer to provide advanced technical support and manage AWS cloud infrastructure. The ideal candidate will possess hands-on expertise in AWS services and ensure optimal IT operations. This full-time onsite role requires over 5 years of IT support experience, including strong problem-solving and communication skills. Candidates with AWS certifications are preferred, and the position offers an opportunity to collaborate on innovative IT solutions.