IT Support Engineer (UAE National)

AWR; Dubai; On-site; AED 80,000 - 100,000; Full time

Job summary

A leading IT firm in Dubai is looking for a Help Desk Support Specialist to manage desktop installations and provide technical assistance to end users. The ideal candidate will have a BSc in Computer Science, 4 years of IT experience, and relevant hardware certifications like A+. This role includes monitoring service tickets, managing software installations, and keeping accurate reports of IT resources. Proficiency in English is required, and ITIL certification is a plus.

Qualifications

• Degree in Computer Science is required.
• Minimum 4 years of relevant IT experience.
• A+ certification is essential.
• ITIL certification is advantageous.

Responsibilities

• Provide help desk support to end users.
• Process tickets based on priority.
• Manage installations for various devices.
• Maintain software installations and configurations.
• Keep an inventory of software and licenses.
• Report issues for escalation as needed.

Skills

Help desk support

Problem resolution

Service Desk operations

Desktop software installation

Inventory management

Documentation

English language proficiency

Education

BSc in Computer Science

4 years of experience in IT

Hardware Certification (A+)

ITIL Certification

Job description

Job responsibilities

• Provide help desk support and resolve problems to the end user’s satisfaction.
• Monitor Service Desk for tickets assigned to the queue and process first-in, first-out based on priority.
• Manage installation of end-user requirements on laptops/PCs/Thin Clients/iPads and printers.
• Manage all desktop software installations.
• Modify configuration, utilities, and software default settings for local workstations and laptops.
• Maintain inventory of all equipment, software, and software licenses.
• Report issues to the Service Desk Manager for escalation.

Provide documentation and relevant reports to the Service Desk Manager.

The above statements are intended to describe the general nature and level of work performed by people assigned to this job function. They are not intended to be construed as an exhaustive list of all job duties performed. Management reserves the right to revise or amend duties at any time.

Educational Qualification

• BSc in Computer Science

• 4 years of experience in IT

• Hardware Certification (A+)

• ITIL Certification (a plus)

Languages

• English