Oracle Post-Launch Support Engineer - Systems & Training

Coin Market Cap Ltd; Dubai; On-site; AED 120,000 - 200,000; Full time

Job summary

A technology company in Dubai is looking for a Technical Support Specialist to provide post-launch support for the Oracle project. The role involves troubleshooting, user training, and creating operational documentation. Candidates should have a Bachelor's degree and 2+ years of experience in technical support, with knowledge in Java applications, Linux commands, and cloud services like AWS or Azure. A strong customer service orientation is essential for success in this position.

Qualifications

• 2+ years of technical support or operations experience.
• Familiar with Java applications and databases.
• Independent log analysis and performance monitoring skills.

Responsibilities

• Provide post-launch technical support for the Oracle project.
• Respond to technical inquiries and propose solutions.
• Create operational documentation and knowledge base articles.

Skills

Technical support

Java applications

Linux commands

Customer service

Education

Bachelor's degree or above

Tools

Prometheus

AWS

Azure

Job description

A technology company in Dubai is looking for a Technical Support Specialist to provide post-launch support for the Oracle project. The role involves troubleshooting, user training, and creating operational documentation. Candidates should have a Bachelor's degree and 2+ years of experience in technical support, with knowledge in Java applications, Linux commands, and cloud services like AWS or Azure. A strong customer service orientation is essential for success in this position.