IT Support Engineer (Warehouse & Factory)

GMG; Dubai; On-site; AED 120,000 - 200,000; Full time

Job summary

A global well-being company in Dubai is seeking a Support Engineer to ensure smooth IT operations. Responsibilities include providing technical support, managing IT hardware, and supporting enterprise applications such as MDM and SAP. Ideal candidates should have a Bachelor's degree in IT or related fields and 3-5 years of experience in IT support roles. The company offers comprehensive professional benefits including extensive discounts, medical insurance, and residency sponsorship.

Benefits

Comprehensive medical insurance

Residency sponsorship

Up to 30% discount in retail stores

Up to 20% discount in pharmacy chain

Qualifications

• 3-5 years of experience in help desk or IT support roles.
• Proficiency in managing IT applications such as MDM, SAP, and warehouse systems.
• Familiarity with ITSM tools and managing VMs.

Responsibilities

• Provide technical support to users and manage IT hardware/software.
• Act as the first point of contact for IT-related issues.
• Assist in the rollout of new applications and IT projects.

Skills

Technical support

Problem-solving

Customer-first mindset

IT applications support

Communication skills

Education

Bachelor's degree or Diploma in IT, Computer Science or related field

Tools

MDM

SAP

Office 365

ITSM tools

SafeQ servers

Job description

Who we are

GMG is a global well-being company retailing distributing and manufacturing a portfolio of leading international and home‑grown brands across sport everyday goods health and beauty properties and logistics sectors. Under the ownership and management of the Baker family for over 45 years GMG is a valued partner of choice for the worlds most successful and respected brands in the well‑being sector. Working across the Middle East North Africa and Asia GMG has introduced more than 120 brands across 12 countries. These include notable home‑grown brands such as Sun & Sand Sports, Dropkick, Supercare Pharmacy, Farm Fresh Klassic and international brands like Nike, Columbia, Converse, Timberland, Vans, Mama Sitas and McCain.

What you'll be doing

As a Support Engineer you will play a critical role in ensuring the smooth operation of IT systems and infrastructure. Your responsibilities will include providing technical support to users managing IT hardware and software and supporting enterprise applications such as MDM, SAP, Office 365, RoutePro and warehouse systems. You will assist in rolling out new projects and applications while adhering to company’s Standard Operating Procedures (SOPs). Additionally you will oversee IT procurement processes, monitor system performance (including VMs, SafeQ servers, MDFs and IDFs) and coordinate with vendors to maintain service quality. This role requires a proactive approach to problem‑solving, strong technical expertise and a customer‑first mindset to ensure seamless IT operations.

Job Description

IT Infrastructure Support

• Install, configure and maintain computer hardware and operating systems (Windows, Mac OS, Android, iOS) and applications as per company IT policies.
• Install and configure devices such as handheld scanners, label printers, barcode readers, laser printers and mobile printers.
• Monitor and maintain IT assets, tagging them accurately in the ITSM tool.

Help Desk Operations

• Act as the first point of contact for IT‑related issues, providing timely resolutions within defined SLAs.
• Manage and prioritize service tickets through the ticketing system, ensuring clear communication with users and stakeholders.

Application and System Management

• Support and maintain enterprise applications such as MDM, SFA, RoutePro, Kofax, Bartender, Office 365 and SAP.
• Provide support for warehouse and logistics applications, including interfaces like PTL, WAMAS and conveyor systems.
• Manage SafeQ servers and oversee VMs, local servers, MDFs and IDFs for optimal performance.

Project and Rollout Support

• Assist in the rollout of new applications and IT projects, ensuring alignment with company’s SOPs.
• Collaborate with cross‑functional teams to implement IT solutions that meet organizational needs.

Procurement and Vendor Coordination

• Create purchase requests and follow procurement processes in adherence to company policies.
• Coordinate with vendors to ensure services are delivered as per agreements and organizational standards.

Monitoring and Maintenance

• Regularly monitor and manage IT systems to ensure optimal performance and availability.
• Perform preventive maintenance to mitigate potential system downtime or disruptions.

Technical/Functional Competencies

• Proficiency in managing IT applications such as MDM, SAP, Office 365 and warehouse systems.
• Strong technical expertise in configuring and troubleshooting IT hardware and software.
• Familiarity with ITSM tools, SafeQ servers, and managing VMs, MDFs and IDFs.
• Excellent problem‑solving and communication skills with a customer‑first mindset.
• Experience in a ticket‑driven environment.
• Knowledge in networking and virtualization.

Educational Qualification

Bachelor’s degree or Diploma in Information Technology, Computer Science or a related field.

Experience

3‑5 years of experience in help desk or IT support roles.

Why Join GMG

At GMG we’re dedicated to nurturing a vibrant, inclusive and engaging work environment that promotes growth, innovation and well‑being. Join us in our mission to inspire victories that make the world better for our team, our consumers and our communities.

If you’re seeking a challenging role where you can make a significant impact, we’d love to hear from you. Apply today to become a part of our journey.

What we offer

• An opportunity to become part of diverse teams with international exposure.
• Comprehensive medical insurance for self.
• Residency sponsorship and flight allowances for self.
• Up to 30% discount in our premium retail sports brand stores.
• Up to 20% discount in our pharmacy chain.