Technician jobs in United States

We are seeking a highly skilled IT Support Technician to join our team. The ideal candidate will have 2 to 3 years of experience in IT Support, with expertise in hardware, software and troubleshooting. This role is based in Kimberly.

• Installation, maintenance and support of all hardware and software
• Capture and maintain all IT assets in the ICT inventory database and dispatch the IT equipment to the user as per written request
• Install and maintain all desktop hardware
• Install and maintain desktop software
• Install and maintain all computer peripherals
• Liaise with external providers for hardware support
• Computer fault diagnosis
• Identify common problem areas experienced to recommend corrective action
• Decide whether to send the computer to the manufacturer for repair
• Report shortfall in parts inventory to line manager
• Work with vendor support contacts to resolve technical problems with (Desktop computing equipment and software)
• Ensure desktop computers interconnect seamlessly with diverse systems, including associated validation systems, file servers, email servers, computer conferencing systems, application servers and administrative systems
• Computer Lab / Office demonstrations
• Provide user support for the initial training on equipment and software
• Assist users in the use of computer software if requested
• ICT liaison
• Document instances of hardware failure, repair, installation, and removal
• Forward faulty computers to the workshop
• Communicate project statuses to the helpdesk
• Coordinate and liaise with the rest of the ICT Team
• User Education: network security / vulnerabilities
• Help users scan media such as flash drives and diskettes for any malicious ware
• Help users with e-mails that they suspect might contain malicious content and provide the network
• Make sure endpoint security system is up to date
• Develop how-to documentation and videos to support the SPU community
• Self-Development
• Research technology trends and latest applicable technologies
• Ensure up-to-date skills development plans
• Develop, recommend, and implement solutions
• Project participation
• Participate in ICT projects to ensure successful execution
• Assist with project scoping and resource allocations
• Monitoring, evaluation, and reporting
• Relevant operational reports as and when required
• Research and implement best practices
• Communicate and consult with relevant stakeholders

• Relevant certifications or qualifications in Information Communication Technology
• Willingness to work outside of normal working hours

• 2 to 3 years related experience
• Experience with computer systems, LAN, WAN, Wi-Fi configuration & Microsoft / Linux environment
• Computer skills (MS Office suite)
• Experience with major hardware vendors, e.g., HP, DELL, etc.
• Good communications skills
• Good interpersonal skills
• Ability to work within a team