Laboratory Technician jobs in South Africa

Job Title : Desktop Support Technician

Company : ISN Managed Services

Location : Cape Town, South Africa

About ISN

Founded in 1999 ISN is a leading, independent provider of outsourced management and administrative services to support the objectives and align with business.

Our IT Services provide clients looking to setup and support operations with outsourced solutions in procurement, infrastructure build and ongoing operational support.

ISN’s IT services are delivered with business fundamentals in mind and an ability to meet our clients’ prescribed IT standards. Our service includes consulting, cloud and data hosting solutions.

Job Summary :

ISN is seeking a highly motivated and customer-focused Desktop Support Technician to join our dynamic team. As a Desktop Support Technician, you will be the first point of contact for our diverse range of external clients, providing timely and effective technical assistance and support for their desktop hardware, software, and related IT issues. You will play a crucial role in ensuring client satisfaction and maintaining the smooth operation of their IT infrastructure.

Responsibilities :

• Provide first-level technical support to external clients via phone, email, and in-person, addressing hardware, software, operating systems, and network connectivity issues.
• Troubleshoot and resolve technical problems efficiently and accurately, escalating complex issues to senior technical staff when necessary.
• Install, configure, and maintain desktop computers, laptops, printers, and other peripheral devices.
• Assist clients with software installations, upgrades, and basic application support.
• Diagnose and resolve network connectivity problems, including LAN, WLAN, and VPN.
• Provide support for email clients, internet browsers, and other common business applications.
• Document all support interactions, troubleshooting steps, and resolutions in a ticketing system.
• Follow established procedures and service level agreements (SLAs) to ensure timely and effective support.
• Maintain a strong focus on customer satisfaction, ensuring clear communication and professional demeanor at all times.
• Educate clients on basic IT procedures and best practices.
• Assist with the setup and support of audio-visual equipment for client meetings and presentations.
• Stay up-to-date with the latest technology trends and best practices in desktop support.

Qualifications and Experience :

Benefits :

Retirement Annuity Fund

Medical Aid

Life Insurance

Interested candidates are invited to submit their resume and cover letter.

We look forward to hearing from you!