L2 Technical Support Engineer

Boardroom Appointments; South Africa; Remote; ZAR 200,000 - 300,000; Full time

Job summary

A technology services company is seeking an L2 Technical Support Engineer to provide support for Kubernetes, OpenShift, and VMware Tanzu. Strong expertise in Docker, scripting in Bash/Python, and certifications like RHCE and CKA are mandatory. This remote position requires excellent communication skills and the ability to handle pressure during critical incidents.

Qualifications

• Proficient in containerization technologies, particularly Kubernetes and Docker.
• Strong scripting skills in Bash and Python.
• Must hold RHCE and CKA certifications.

Responsibilities

• Provide Tier 2 support for Kubernetes/OpenShift/Rancher and VMware Tanzu issues.
• Engage effectively with customers through outstanding communication.
• Work under pressure to resolve incidents swiftly.

Skills

Kubernetes

Docker

Terraform

Ansible

Bash

Python

Linux systems

Education

RHCE certification

CKA certification

Job description

About the job L2 Technical Support Engineer

Remote Position

• Proficiency in Kubernetes, Docker, and containerization.
• Experience with Terraform and Ansible.
• Proficiency in scripting languages such as Bash and Python.
• Strong expertise in Linux systems.
• RHCE certification is mandatory.
• CKA certification is mandatory.

Responsibilities

• Provide Tier 2 (L2) support to customers, including researching, diagnosing, troubleshooting, and resolving incidents related to Kubernetes/OpenShift/Rancher and VMware Tanzu technical issues.
• Engage with customers directly, demonstrating excellent verbal and written communication skills.
• Work effectively under pressure, particularly during critical (P1) incidents, to ensure timely resolution and customer satisfaction.