10 000+

Jobs in South Africa

Durban Senior Contact Centre Operations Lead

Cactus Search

Durban
On-site
ZAR 400,000 - 500,000
16 days ago
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Regional Sales Specialist

Byd South Africa

Durban
On-site
ZAR 300,000 - 400,000
16 days ago

Regional Sales Lead: South Africa Market & Dealer Growth

Byd South Africa

Durban
On-site
ZAR 300,000 - 400,000
16 days ago

Senior Financial Accountant - SAP & Aftermarket Lead

Profession Hub

Kempton Park
On-site
ZAR 60,000 - 80,000
16 days ago

Global Capex & MRO Procurement Leader

Pepsico

Secunda
Remote
ZAR 400,000 - 500,000
16 days ago
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Global Capex & Mro Procurement Lead - Remote

Pepsico

Secunda
Remote
ZAR 400,000 - 500,000
16 days ago

Chief, Communicable Diseases Division

Isilumko Staffing

Johannesburg
On-site
ZAR 900,000 - 1,200,000
16 days ago

Branch Financial Advisor: Grow Clients & Cross‑Sell

Sanlam

Lebowakgomo
On-site
ZAR 300,000 - 400,000
16 days ago
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Branch Consultant/ Financial Advisor - Burgersfort

Sanlam

Lebowakgomo
On-site
ZAR 300,000 - 400,000
16 days ago

Executive – Communicable Diseases

Isilumko Staffing

Johannesburg
On-site
ZAR 900,000 - 1,200,000
16 days ago

Head Of Fraud & Risk Operations (Remote)

Black Pen Recruitment

eMalahleni
Remote
ZAR 1,000,000 - 1,500,000
16 days ago

Senior Director, Fraud & Risk Operations (Remote)

Black Pen Recruitment

eMalahleni
Remote
ZAR 1,000,000 - 1,500,000
16 days ago

Part-Time Economics 1A Lecturer — Durban Campus

Emeris College

Durban
On-site
ZAR 200,000 - 300,000
16 days ago

Economics 1A Lecturer (Part-Time)

Emeris College

Durban
On-site
ZAR 200,000 - 300,000
16 days ago

Lead Safari Travel Designer | Bespoke Itineraries

The Legends Agency

Hoedspruit
On-site
ZAR 400,000 - 500,000
16 days ago

Workday HCM Support Analyst

Manpower Sa (Pty) Ltd

Durban
On-site
ZAR 300,000 - 400,000
16 days ago

Workday HCM Support Analyst: Time & Payroll

Manpower SA (Pty) Ltd

Durban
On-site
ZAR 300,000 - 400,000
16 days ago

Remote B2C Bd Manager – Cleaning With Uncapped Commission

Devfinders

Welkom
Remote
ZAR 400,000 - 500,000
16 days ago

Branch Consultant/ Financial Advisor - Hammanskraal

Sanlam

Pretoria
On-site
ZAR 300,000 - 400,000
16 days ago

Branch-Based Financial Advisor

Sanlam

Pretoria
On-site
ZAR 300,000 - 400,000
16 days ago

Advancing Financial Adviser- Thohoyandou, Musina

Old Mutual

Musina
On-site
ZAR 200,000 - 300,000
16 days ago

Senior Financial Advisor: Grow Client Impact & Trust

Old Mutual

Musina
On-site
ZAR 200,000 - 300,000
16 days ago

Remote Msp Growth Lead

Seidor

eMalahleni
Remote
ZAR 300,000 - 400,000
16 days ago

MSP Growth Lead: Strategic Sales & Pipeline Builder

Seidor

eMalahleni
Remote
ZAR 300,000 - 400,000
16 days ago

Remote Mine Supply Chain Manager - Fifo 7 / 3

Globe 24-7

Welkom
Remote
ZAR 200,000 - 300,000
16 days ago

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Durban Senior Contact Centre Operations Lead
Cactus Search
Durban
On-site
ZAR 400 000 - 500 000
Full time
16 days ago

Job summary

A leading recruitment firm is looking for a Senior Contact Centre Operations Manager in Durban to lead a high-performing customer service operation. This role entails driving operational excellence and service delivery while leading a multi-channel contact centre. The ideal candidate should have 5–8+ years of experience in contact centre operations leadership and be proficient in modern contact centre platforms. A strong customer-first mindset and the ability to drive performance improvements are essential for success.

Benefits

Performance Bonus

Qualifications

  • 5–8+ years' experience in contact centre operations leadership.
  • Proven track record driving performance improvements.
  • Strong understanding of workforce management and quality frameworks.

Responsibilities

  • Lead and manage day-to-day operations of a large multi-channel contact centre.
  • Drive customer service excellence through continuous improvement.
  • Develop and implement operational strategies.

Skills

Leadership
Customer service excellence
Analytical skills
Stakeholder management

Tools

Contact centre platforms
Reporting tools
Job description
A leading recruitment firm is looking for a Senior Contact Centre Operations Manager in Durban to lead a high-performing customer service operation. This role entails driving operational excellence and service delivery while leading a multi-channel contact centre. The ideal candidate should have 5–8+ years of experience in contact centre operations leadership and be proficient in modern contact centre platforms. A strong customer-first mindset and the ability to drive performance improvements are essential for success.

* The salary benchmark is based on the target salaries of market leaders in their relevant sectors. It is intended to serve as a guide to help Premium Members assess open positions and to help in salary negotiations. The salary benchmark is not provided directly by the company, which could be significantly higher or lower.