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Jobs in Johannesburg, South Africa
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Remote Freelance Recruiter - Global, Commission-Based
The Construction Index Ltd
Durban
Remote
ZAR 200,000 - 300,000
23 days ago
Remote Floor Plan CAD Designer (Bay Area)
Open Homes Photography
Gqeberha
Remote
ZAR 50,000 - 200,000
23 days ago
Floor Plan Drafter Jobs open in the North Bay & SF Bay regions!
Open Homes Photography
Gqeberha
Remote
ZAR 50,000 - 200,000
23 days ago
Discover more opportunities than anywhere else. Find more jobs nowRemote Paid Media Manager: Facebook & Google Ads (UK)
The Legends Agency
Cape Town
Remote
ZAR 200,000 - 300,000
23 days ago
Connect with headhunters to apply for similar jobsFacebook Ads and Google Ads Account Manager (Paid Media)
The Legends Agency
Cape Town
Remote
ZAR 200,000 - 300,000
23 days ago
Remote Bookkeeper & Accounts Specialist (Semi-Senior)
Streets LLP
South Africa
Remote
ZAR 300,000 - 450,000
23 days ago
Remote Clinical Auditor — ICD-10/CPT Specialist
Niva Health
South Africa
Remote
ZAR 200,000 - 300,000
23 days ago
Bookkeeper / Accounts Preparation Semi-Senior
Streets LLP
South Africa
Remote
ZAR 300,000 - 450,000
23 days ago
Remote Social Media & Content Coordinator (Part-Time)
Assist World
South Africa
Remote
ZAR 50,000 - 200,000
23 days ago
Remote Instructional Designer - Engage Online Courses
ELVTR
South Africa
Remote
ZAR 200,000 - 300,000
23 days ago
Enterprise PKI Architect & Security Automation Lead
University of Fort Hare
South Africa
Remote
ZAR 600,000 - 900,000
23 days ago
Public Key Infrastructure (PKI) Engineer
University of Fort Hare
South Africa
Remote
ZAR 600,000 - 900,000
23 days ago
Remote Condo Bookkeeper – NYC Property Finances
EMAPPLY
South Africa
Remote
ZAR 200,000 - 300,000
23 days ago
Sales Development Representative (m/w/d)
Faszination GmbH
Cape Town
Remote
ZAR 795,000 - 1,989,000
23 days ago
Desktop EUC L1
Iron Systems, Inc
Remote
ZAR 300 000 - 400 000
Full time
23 days ago
Job summary
A leading IT service provider is looking for an IT Support Specialist to provide assistance through video calls and other communication methods. You will triage and resolve customer IT inquiries, maintain computing hardware and software, and ensure customer satisfaction. Ideal candidates should demonstrate strong technical support skills and the ability to troubleshoot effectively in various scenarios. This position involves direct customer interaction and requires exceptional communication abilities, along with proactive problem-solving skills.
Qualifications
- Experience in providing IT support through video calls and other methods.
- Ability to triage and troubleshoot technical issues effectively.
- Familiarity with desktop software and hardware maintenance.
Responsibilities
- Provide IT support to customers through various methods.
- Triage and troubleshoot tickets submitted by users.
- Maintain and repair desktop computing hardware and software.
Skills
Technical Support
Troubleshooting
Communication Skills
Desktop Software Installation
Virus Eradication
Job description
Job Description
- Provide IT support to all customers through video calls.
- Receive customer IT queries by multiple methods But Primary is Video Call. (phone, self-service, etc.)
- Provide the necessary information in the ticket in the event the ticket is passed to another solver group
- Triage and troubleshoot tickets submitted.
- Provide desktop software application assistance and installation.
- Resolve trouble tickets while interacting with the user, first call resolution (FCR), or escalate to other support entities.
- Remotely access the end-user’s desktop to provide support.
- Provide customers with the status of the ticket and serve as the primary support admin through ticket resolution.
- Give guidance to customers to resolve their issue and prevent recurrences of the issue to the best extent possible.
- Provide expert technical support to customers having varying levels of computing skills.
- Provide a detailed diagnostic summary for the next tier-level support.
- All field related services including on-site support services, which comprise desk-side support for hardware and software.
- Provide problem source identification, problem impact validation, problem determination, problem resolution, and virus eradication, and apply emergency software fixes in support of problem resolution.
- Provide support for supported hardware, software, and services for problems that cannot be resolved through remote support (including chat) or by telephone, i.e. through the Service Desk Coordinate with other support teams.
- Provide functional support for software and hardware, including for field force services (police groups, education workstations, and workstations at large meeting rooms), workstations, printers, mobile devices, videoconferencing systems, telephony, remote access solutions, and meeting rooms.
- Provide software, hardware, and functional support for mobile devices, including maintaining agreed stock levels and spare parts.
- Provide technical diagnosis and repair of defective equipment at a client location or an authorized service facility within agreed time levels.
- Provide a replacement, inter alia desktop/laptop, network, and peripheral components for all types of components and any other service necessary to restore operations for the affected users.
- Provide proactive maintenance for all types of end-user equipment, including cleaning, maintaining, and replacing components that are about to fail or expire.
- Provide on-site or remote assistance for connecting equipment to the client wireless network and LAN, including for any guests; and upon a user request, perform LAN patching.
- Maintaining desktop computing hardware and software at client locations.
- Break/Fix Services on all End User Device Hardware on an end-to-end basis.
- Asset management (lifecycle) of the endpoint devices needs to be taken care of.
- Provide Out of Office Support for priority 1 and 2 incidents for the client.
- Perform complete virus scan on virus-infected Endpoint workstations as an immediate response when a ticket gets raised with the machine details and infected path
- Perform a rescan once the resolution is identified and fixed in the infected machine. Reinitiate the scan in the same or multiple machines if required or for precautionary measures.
- Perform reimaging on the infected machine if the infection is not removable.
- Install the agent on the endpoint workstations/servers if the agent is corrupted and not reporting to the management console.
- Coordinate with the user to change the password for the infected machine by coordinating with the Active Directory team.
- Apply the patch on an immediate basis/scheduled phase in the workstation/server as advised by security tower with support of EUC and DC team.
- Remove the network cable/isolate the machine from the network if an infection is identified on a machine.
* The salary benchmark is based on the target salaries of market leaders in their relevant sectors. It is intended to serve as a guide to help Premium Members assess open positions and to help in salary negotiations. The salary benchmark is not provided directly by the company, which could be significantly higher or lower.