Work Nights, Earn Big – Fixed Term Contract (USA)

CXP are now part of the Huntswood Group; Wes-Kaap; Hybrid; ZAR 300 000 - 400 000; Part time

Job summary

A customer service organization is hiring Customer Service Advisors in South Africa, Wes-Kaap. This role involves delivering exceptional service via webchat, voice, and email, and requires strong communication skills and a commitment to customer satisfaction. Candidates should have a clear criminal record, experience in a multichannel environment, and an understanding of the US market. Night shift hours and competitive compensation, including allowances and bonuses, are offered. Join the team to thrive in a dynamic customer-focused environment.

Benefits

Basic R8000.00 plus R2500.00 night shift allowance

R5000 Completion Bonus

Short-term contract with global exposure

Qualifications

• Clear Credit and Criminal record.
• Minimum of six months of call centre experience or related experience.
• Experience in a multichannel environment (Phone/Chat/Emails).
• Basic understanding of the US market is essential.

Responsibilities

• Deliver exceptional service via webchat, voice, and email.
• Resolve issues proactively and own the outcome.
• Build rapport and create WOW moments for customers.

Skills

Customer Service experience

Excellent communication (Written and Verbal)

Ability to analyse and troubleshoot issues

Ability to demonstrate writing skills

Adaptive Approach

Able to navigate through systems

Education

Matric or NQF Level 4 equivalent

Job description

We’re Hiring: Customer Service Advisors

Join Huntswood, a ResultsCX company, and bring your “A” game!

Are you a confident communicator who thrives in a fast-paced, client-focused environment? Looking for an night shift opportunity to earn whilst building your skills? If YES, this is for you!

What’s in it for you

• Night shift hours - rotational shifts (Between 1pm - 8am)
• Basic R8000.00 plus R2500.00 night shift allowance plus attendance bonus
• PLUS a R5000 Completion Bonus!
• Short-term contract with global exposure

Job Responsibilities

• Deliver exceptional service via webchat, voice, and email
• Resolve issues proactively and own the outcome
• Build rapport and create WOW moments for customers

Job Requirements

• Matric or NQF Level 4 equivalent.
• Clear Credit and Criminal record.
• Computer literate.
• Minimum of six (6) months of call centre experience or six (6) month related experience in financial services environment, customer service or debit card or credit card support.
• Experience or demonstrated capability in a multichannel environment (Phone/Chat/Emails)
• Basic understanding and knowledge of the US market is essential.

Required Skills

• Customer Service experience
• Excellent communication (Written and Verbal)
• Ability to analyse and troubleshoot issues and provide sound resolution.
• Ability to demonstrate writing skills as it relates to capturing case notes
• Adaptive Approach
• Able to navigate through systems

Core Behaviors:

Huntswood a ResultCX company employees have:

A Winning Mindset

• Bring You’re “A” Game – Passion is contagious! Work every day like it’s your first day on the job.
• Strive for Greater – Stay dedicated to continuous improvement. Challenge the status quo and bring your best ideas forward.

Servant Leadership

• Enable and Empower all Employees – Our employees are the heart of our success
• Do the Right Thing – Be empathetic and respectful to everyone always. Act with integrity even if no one is watching.

Deliver WOW!

• Own It – Take personal responsibility for getting things done, find a way.
• Deliver Unbelievable Service – Create “WOW” moments for your customers every time.

*Subject to HW incentive & remuneration policies, speak to your recruiter for more information