Wellness Assistant - Clicks Bizana Walk

Clicks Group Limited; Oos-Kaap; On-site; ZAR 50 000 - 200 000; Full time

Job summary

A prominent healthcare retailer in Eastern Cape seeks a Customer Service Advisor to deliver exceptional service and advice on healthcare, nutrition, and supplements. This full-time role requires good communication skills and at least a year of experience with health-related products. Duties include consulting with customers, driving sales through upselling, and maintaining store hygiene. Applicants should have at least a Matric and a pass in Life Science/Physics. The position is contractually based for 27 to 40 hours per week.

Qualifications

• At least 1 year related experience in health and supplements.
• Experience working with sports nutrition and vitamin related products.

Responsibilities

• Deliver exceptional customer service and assist with product inquiries.
• Consult with customers on healthcare and nutritional products.
• Promote sales through upselling and cross selling.

Skills

Good communication and interaction skills

Customer and service orientation

Selling skills

Merchandising skills

Education

Matric (50% pure / 50% lit)

Pass in Life Science/Physics

Job description

Job category: Other: Health, Fitness, Medical and Optometry

Location: Eastern Cape

Contract: Permanent

Remuneration: Market Related

EE position: Yes

About our company

Clicks Group

Introduction

To offer exceptional service to all customers by providing knowledgeable service and basic advice on healthcare, nutrition and supplementation in order to maximise sales and build customer loyalty.

wJob Objectives:

• To deliver exceptional customer service through in-store visibility and proactivity to customer needs through knowledge and understanding of health and supplements.
• To consult with customers and provide suitable advice on healthcare, nutritional and supplement products.
• To drive healthcare sales in line with targets through promotion of a broad range of brands by cross selling and upselling to increase profitability.
• To drive stock availability in the healthcare aisles through compliance with stock management principles and procedures in order to drive sales.
• To prevent wastage in own area by adhering to stock rotation principles.
• To prevent stock losses by following all risk management policies and principles.
• To ensure high standards of hygiene and cleanliness within the store in order to create an appealing shopping environment for customers.
• To assist inproduct merchandising by following the merchandising guidelines and procedures.
• To adhere to all store standard operating procedures.
• To ensure continuity of service by focusing on own development and product knowledge and sharing product information with relief staff.

Job Knowledge:

• Essential: Basic health, fitness and supplements product knowledge
• Essential: Basic knowledge of retail store operations principles (stock management, merchandising, risk management,)

Job Related Skills:

• Essential: Good communication and interaction skills
• Essential: Customer and service orientation
• Essential: Selling skills
• Essential: Merchandising skills

Job Experience:

• Essential: At least 1 year related experience
• Essential: Experience working with sports nutrition and vitamin related products
• Essential: Selling skills; customer related training

Education:

• Essential: Matric (50% pure/ 50% lit)
• Essential: Pass in Life Science/Physics
• Relating and Networking
• Persuading and Influencing
• Following Instructions and Procedures
• Delivering Results and Meeting Customer Expectations
• Presenting and Communicating Information
• Achieving Personal Work Goals and Objectives
• Coping with Pressures and Setbacks
• Adapting and Responding to Change
• Adhering to Principles and Values
• Planning and Organising
• Working with People

Contractual hours:

• 27 - 40hrs

Kindly note only applicants who meet the minimum requirements will be contacted.

All positions will be filled in accordance with our Employment Equity plan.We also encourage people with disabilities to apply.

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