Welcome & Services Supervisor

Club Med; Polokwane; On-site; ZAR 200 000 - 300 000; Full time

Job summary

A leading hospitality brand in Polokwane is seeking a Welcome & Service Supervisor to connect with guests and manage reception operations. This role requires strong customer service skills, multilingual capabilities, and the ability to train a team. You will assist the Reception Manager in ensuring smooth operations while promoting internal sales and maintaining quality standards. This opportunity welcomes individuals with disabilities, encouraging a diverse workplace.

Qualifications

• Strong communication skills in at least two languages.
• Experience in reception or hospitality roles preferred.
• Ability to train and manage a team effectively.

Responsibilities

• Relay directives from the Reception Manager.
• Assist in organizing reception activities.
• Manage the till and room transfers.
• Train the reception team.
• Adhere to quality and safety standards.
• Promote internal sales.
• Address customer complaints and incidents.

Skills

Multilingual

Sociable

Problem Solving

Team Leadership

Job description

Overview

Sociable, you know how to connect with our guests and build a trusting relationship.

Helpful and attentive, finding the right solution for all our guests.

Multilingual, you master at least two languages and are comfortable with international guests.

Responsibilities

• Relay by your actions and your presence at the reception the directives and the priorities fixed by the Reception Manager.
• Assist Reception Manager in the organization and management of reception and the coordination with other services (housekeeping, restaurant, maintenance…).
• Participate and control the till of the reception, of the deposit of valuables, and the management of the rooms and transfers.
• Accompany and train the reception team.
• Application of Club Med’s quality standards as well as hygiene and safety rules.
• Promote internal sales (overnight stays, room upgrades and meals).
• Control and solve all requests, comments and incidents which are brought up by our clients.
• In becoming a Welcome & Service Supervisor G.O, you will benefit from the infrastructures and activities offered by Club Med. And if you get the urge, you can even step on stage to show your talent!

So what are you waiting for? Pack your bags!

All our positions are open to people with disabilities.