Website Production Representative - REMOTE - Part Time

Mashreq Bank; South Africa; Remote; ZAR 50,000 - 200,000; Part time

Job summary

A financial institution is looking for a Production Representative to manage the publishing of editorial content to community newspaper websites. The role involves content extraction from PDF files, quality control, and providing customer service. Candidates should have at least 2 years of customer service experience and excellent communication skills. Requires remote work ability during non-traditional hours.

Qualifications

• Minimum two (2) years of experience working in customer service.

Responsibilities

• Execute a content extraction process on newspaper PDF files.
• Exercise quality control on content published to website.
• Provide customer service via phone and email.

Skills

Customer service experience

Communication skills

Time-management skills

Detail oriented

Tools

WordPress

CSS

HTML

Job description

Position Summary

The Production Representative is responsible for publishing editorial and advertising content to community newspaper websites.

Responsibilities

• Execute a content extraction process on newspaper PDF files to convert the articles and ads to HTML and publish to a WordPress Website.
• Exercise quality control on content published to website.
• Correct publishing errors using the WordPress article editor.
• Provide customer service via phone and email.
• Must be available to work on Tuesdays and Wednesdays 3pm to midnight EST, and commit to a minimum of 20 hours per week.
• Work non-traditional hours (late nights/early mornings) – great second job opportunity.

Capabilities

• Demonstrated ability to function independently and work remotely.
• Demonstrated ability to develop collaborative working relationships.
• Experience working in teams, with the ability to facilitate and lead.
• Excellent verbal, written and interpersonal communication skills required.
• Ability to communicate on a technical and business level with customers.
• Detail oriented, self driven, and able to follow written and verbal instructions.
• Demonstrate excellent time-management skills.

Qualifications

• Minimum two (2) years of experience working in customer service.

Nice to Have Skills

• Experience styling WordPress websites with customization tool.
• CSS and HTML coding experience.
• Experience with WordPress.