Warranty Technician Global Grade 08 Re-advertised

Barloworld Power Angola; Bellville; On-site; ZAR 50 000 - 200 000; Full time

Job summary

A leading machinery company is seeking an experienced Warranty Specialist in Bellville, Western Cape. The role involves managing warranty claims effectively, achieving targets, and providing support for warranty resolutions. Candidates should have a Grade 12 education, preferred qualifications as a qualified artisan, and significant experience within the warranty process. Strong problem-solving, technical understanding, and attention to detail are essential. This position offers the opportunity to enhance warranty skills in a dynamic environment.

Qualifications

• Grade 12 required with a qualified artisan qualification preferred.
• Four years of post-apprenticeship experience needed.
• Strong understanding of warranty service principles and applicable product knowledge.

Responsibilities

• Achieve warranty balance scorecard targets and KPIs.
• Control costs effectively for warranty claims.
• Provide feedback on warranty issues and support resolutions.

Skills

Warranty management skills

Problem solving

Attention to detail

Customer responsiveness

Organisational awareness

Education

Grade 12

Qualified Artisan

Tools

MS Office

SIS

SAP/CRM

Job description

Key Output

• Achieve warranty balance score card targets and KPI’s
• Control cost effectively on normal types of warranty claims
• Provide support for Warranty resolution
• Ensure effective self-management and performance ownership, driving warranty and service WIP
• Provide feedback on warranty issues to supervisors and artisans
• Decide on Warranty fitness of jobs / Prepare and ensure warranty claims are claim fit
• Develop / training on warranty skills for supervisors and artisans

Qualification, Experience And Competencies

• Grade 12
• Qualified Artisan will be advantages, (Mechanic in relevant trade e.g. Diesel Mechanic/ Heavy Equipment
• Mechanic or relevant qualification
• Four years post apprentice/learnership experience (1 years post red seal qualification as an artisan)
• Machine general technical knowledge and applied skills also understand warranty service principles
• Applicable product knowledge and good understanding of Caterpillar warranty process / system
• Basic financial acumen L1, Influencing and negotiating L1
• Technical report writing skill L1, Customer responsiveness L1
• Organisational awareness L1, Attention to detail L1
• Computer literate (MS Office, SIS & SAP/CRM – Warranty role) a must
• Problem solving and failure analysis skills L1