Key Responsibilities
- Oversee full warehouse logistics operations : receiving, stock control, refurbishment, dispatch, and reverse logistics
- Ensure accurate processing, documentation, and system recording of all materials (both serialized and non-serialized)
- Manage technical workflows related to hardware testing, reuse preparation, and responsible disposal of obsolete items (e.g., PCBs)
- Lead timely and accurate order fulfilment with high attention to packaging standards and delivery schedules
- Monitor inventory accuracy, stock quality, and audit readiness across systems and physical storage
- Manage departmental budgeting and reporting, including tracking and optimizing delivery costs
- Proactively resolve customer delivery issues, complaints, and queries in a professional and timely manner
- Develop, coach, and support a small warehouse team with a focus on continuous improvement and accountability
- Uphold and improve processes to ensure high levels of compliance, productivity, and customer satisfaction
Key Performance Indicators (KPIs)
Accuracy and timeliness of inbound and outbound deliveriesInventory data integrity and reporting turnaroundCompliance with internal SLAs and audit requirementsAdherence to departmental budget and cost-saving targetsCustomer satisfaction related to logistics and delivery performanceRequired Experience and Skills
Minimum 5 years of experience in logistics or warehouse management, preferably in a high-volume or technical environmentAt least 3 years in a supervisory or team leadership roleSolid understanding of inventory systems, stock lifecycle, and warehouse operations best practicesProficiency in Microsoft Office, particularly Excel; ability to adapt to new systems and tools quicklyExposure to electronics, telecoms, or technical asset recovery sectors is a strong advantageIdeal Candidate Profile
Were looking for someone who is :
Analytical and process-oriented, with a high standard of accuracy and attention to detailConfident and clear in communication, capable of engaging effectively with teams and leadershipSolutions-driven, with the ability to identify and implement process improvements under pressureTechnically competent, with experience in using warehouse management systems and reporting toolsFlexible and adaptable, able to operate at both strategic and hands-on levels in a fast-paced, evolving environment