Verifications Team Lead

CrewBloom; Remote; ZAR 300 000 - 400 000; Full time

Job summary

A recruitment firm in South Africa is seeking a Verifications Specialist Team Lead to oversee a dedicated team responsible for verifying employment histories and references. In this role, you will train team members, conduct QA checks, and assist in the hiring process. Candidates must have a High School Diploma and 1-2 years of relevant experience. Strong communication skills and the ability to thrive in a fast-paced environment are essential. Enjoy flexibility and opportunities for career growth in a dynamic team culture.

Benefits

Inclusive company culture

Career growth opportunities

Work-life balance

Qualifications

• 1-2 years of experience in Verifications and Team lead roles.
• Ability to thrive in a fast-paced environment.
• Strong communication skills and adaptability.

Responsibilities

• Train and coach new and current employees.
• Conduct Quality Assurance (QA) and WIP checks for agents.
• Assist hiring managers in the interviewing and hiring process.

Skills

Problem solving

Strong communication skills

Ability to learn new software

Teamwork

Adaptability

Education

High School Diploma or equivalent

Tools

G‑Suite

Microsoft Office

Job description

In this pivotal role, you will oversee a dedicated team responsible for verifying employment histories, educational backgrounds, professional references, and license statuses for job applicants on behalf of our clients. As the Verifications Specialist Team Lead, you'll play a key role shaping the future of our Verification Department by providing training, coaching, and support to your team members.

We want to hear from you if you thrive in a collaborative environment and are committed to excellence! We are seeking a driven, hardworking, and personable individual to step into the role of Verifications Team Lead.

Job Responsibilities

• Train and coach new and current employees in the Verification Department.
• Administrative responsibilities related to verifications and submitting End of Day reports as may be required in support of management.
• Conduct queue cleanup.
• Perform Quality Assurance (QA) and WIP checks for all agents to ensure that processes are followed.
• Assist hiring managers in the interviewing and hiring process.
• Process verification files.
• Perform other duties as assigned.

Requirements

• 1-2 years of background experience with Verifications and Team lead.
• Ability to maintain regular and punctual attendance.
• Able to thrive in a fast-paced environment.
• Able to quickly learn new software and use systems accurately.
• You are a natural problem solver and are focused on creating solutions.
• You can adapt quickly to a changing environment.
• You work well independently but understand the importance of teamwork.
• Strong verbal and written communication skills, including the ability to effectively facilitate and adjust communication styles to the audience.

Preferred Qualifications

• High School Diploma or equivalent required.
• 1+ years experience in an office setting.
• Working knowledge of G‑Suite and Microsoft Office products.
• Navigate between multiple windows/browsers with ease, perform extensive internet research, and type 45 WPM.
• Ability to sit for extended periods.
• Ability to be on the phone for extended periods.
• Perform extensive internet and phone research.

Minimum Technical and Work Environment Requirements

• Internet Connection:
  • Primary internet connection with a minimum speed of 15 Mbps.
  • Backup internet connection with at least 10 Mbps.
  • Backup connection must be capable of supporting work during a power outage.
• Primary Device:
  • Desktop or laptop equipped with at least:
    • Intel Core i5 (8th generation or newer), Intel Core i (10th generation or newer), AMD Ryzen 5, or an equivalent processor.
    • At least 8 GB RAM.
• Backup Device:
  • Must meet or exceed the performance of an Intel Core i3 processor.
  • Must be functional during power interruptions.
• Peripherals and Workspace:
  • A functioning webcam.
  • A noise‑canceling USB headset.
  • A quiet, dedicated home office space.
  • A smartphone for communication and verification purposes.

Benefits

• Join Our Dynamic Team: Experience our fun, inclusive, innovative culture that values your unique contributions and supports your professional growth.
• Embrace the Opportunities: Seize daily chances to learn, innovate, and excel. Make a real impact in your field.
• Limitless Career Growth: Unlock a world of possibilities and resources to propel your career forward.
• Fast‑Paced Thrills: Thrive in a high‑energy, engaging atmosphere. Embrace challenges and reap stimulating rewards.
• Flexibility, Your Way: Embrace the freedom to work from home or any location of your choice. Create your ideal work environment.
• Work‑Life Balance at Its Best: Say goodbye to stressful commutes and hello to quality time with loved ones. Achieve a healthy work‑life integration to perform at your best.