Ux Writer

Luno; Gauteng; Hybrid; ZAR 200 000 - 300 000; Full time

Job summary

A forward-thinking crypto investment platform is looking for a Junior UX Writer to join their Product Design team. You'll craft user-focused product copy, collaborate with UX writers and designers, and gain hands-on experience in a dynamic field. Ideal candidates have 2-3 years of relevant writing experience, a strong attention to detail, and a passion for making complex subjects understandable for all users. The role offers flexibility in a collaborative work environment with opportunities for personal and professional growth.

Benefits

Remote work flexibility

Annual Inspiration Day

Private medical insurance

Access to learning platforms

Collaborative work community

Primary caregiver leave

Paw-ternity leave

Free lunch and snacks

0% fees on Luno Instant Buy

Qualifications

• 2–3 years of professional writing experience, ideally in UX writing or related fields.
• Portfolio showcasing thoughtful interface copy and product writing.
• Familiarity with writing for digital products and user-centered design principles.

Responsibilities

• Write user-focused copy for web and mobile products.
• Collaborate with UX and design teams to enhance user experience.
• Participate in user research and usability testing.

Skills

UX writing

Copywriting

User-centered design

Attention to detail

Collaboration

Education

Degree in writing, communication, design or relevant field

Tools

Figma

Miro

UserTesting

Job description

About Luno

Luno is a crypto investment app you can rely on, enabling you to buy, store and explore crypto securely.

We're committed to putting the power of cryptocurrency into everyone's hands sensibly and responsibly.

Since 2016, we've helped millions of people around the world invest safely in crypto.

We do this by cutting through the hype and supporting customers at every step of the way.

All products and cryptocurrencies on our platform must first meet stringent legal, risk and technical security standards.

Transparency is key for us.

Luno stores all crypto on a 1:1 basis and we have rigorous processes in place so you can be confident your investment is secure.

We're available in more than 40 countries and work closely with regulators in all of these markets to be fully compliant, as we believe this is the best way to help everyone, everywhere, invest safely.

About the Team

We are a multidisciplinary team of Product Designers and UX Writers, collaborating in cross‑functional squads to build products that empower millions to safely and confidently explore the world of cryptocurrency.

Role Overview

As a junior UX Writer on the Product Design team, your primary focus will be crafting product copy that helps customers complete tasks and reach their financial goals easily and confidently.

You’ll work alongside experienced UX Writers and Product Designers to create clear, helpful, and human language that enhances usability and accessibility across our product.

This is a junior‑level role designed for someone early in their UX career with foundational copywriting experience.

You’ll gain hands‑on experience with design systems, content testing, and product development processes.

Responsibilities

• Write clear, concise, user‑focused interface copy for Luno’s web and mobile products – including screen flows, buttons, labels, empty states, and error messages.
• Collaborate with UX Writers, Product Designers, Product Managers, and Engineers to shape the overall user experience through language.
• Contribute to the evolution of Luno’s content design system (Matter), focusing on reusable content patterns and voice guidelines.
• Apply design‑thinking principles to writing – understand the problem, test solutions, and iterate based on feedback.
• Participate in user research, usability testing, and A/B experiments to inform and validate content decisions.
• Advocate for content clarity and consistency across the product.
• Learn how to balance user needs, business goals, and technical constraints through collaborative product work.

Qualifications

• 2–3 years of professional writing experience, ideally including UX writing, content design, or writing for digital products.
• A portfolio or samples showcasing thoughtful interface copy, writing for product experiences, or related projects.
• A basic understanding of user‑centered design and how words contribute to intuitive, accessible user journeys.
• Familiarity with tools like Figma, Miro and UserTesting, or a willingness to learn.
• Growth mindset – open to feedback, hungry to learn, and excited to contribute.
• Interest in fintech, crypto, or complex problem spaces, and a drive to make them more understandable for everyday users.
• Strong attention to detail and solid writing, editing, and proofreading skills.
• Familiarity with creating content for software interfaces, including web and mobile applications.
• A collaborative, curious mindset, eager to learn and understand the needs of users and stakeholders.
• Ability to work collaboratively across product, engineering, and potentially marketing teams.
• A degree in a relevant field (writing, communication, design, etc.) or equivalent practical experience.
• Experience working on digital products or software interfaces is a plus.
• Critical thinking – provides evidence of clear analytical thinking, gets to the heart of complex problems and applies own expertise effectively.
• Quickly learns new technology.
• Communicating well in writing and can explain complex technical analysis to a non‑technical audience.
• Creative thinking – open to new ideas and experiences.
• Delivers results – focuses on results and achieving personal work objectives.

Onboarding and First 6 Months

• Onboard into your fleet and pod.
• Dive into the world of crypto and get up to speed with the industry.
• Participate in Design Team rituals and Pod ceremonies under the mentorship of our existing UX Writers.
• Explore and understand the relationship between fiat / old money and crypto.
• Understand how our current payment integrations work.

Benefits

• Remote but reachable work policy – flexibility to work from home or the office.
• Annual Inspiration Day plus additional leave days based on length of service; option to buy or sell up to five days of leave.
• Excellent private medical insurance.
• Access to Learnably and other learning platforms for your personal and professional development.
• Collaborative, friendly work community with regular social events and classes hosted by our Lunauts.
• 6‑month primary caregiver leave.
• Paw‑ternity leave for your furry friend.
• Free lunch and snacks.
• 0% fees up to a certain amount with Luno from the day you start.
• Offer available only on Luno Instant Buy, not Luno Exchange.

Employment Details

Full‑time; Associate level.

EEO Statement

We are an equal‑opportunity employer and value diversity at our company.

We do not discriminate on the basis of race, religion, colour, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.