Usher

SIHAMCO; Cape Town; On-site; ZAR 70,000 - 90,000; Full time

Job summary

A leading entertainment company in Saudi Arabia seeks an Usher to ensure a smooth visitor experience at The Groves. Responsibilities include welcoming guests, assisting with seating, and maintaining order. The ideal candidate should have strong communication skills, customer service experience, and a bilingual command of English and Arabic. This role offers competitive salary packages and growth opportunities in a dynamic work environment.

Benefits

Competitive salary packages

Accommodation

Transportation Allowance

Career development opportunities

Qualifications

• Ability to remain calm and courteous in high-pressure situations.
• Physically fit to stand for extended periods and assist with crowd management.
• Previous customer service experience is an advantage.

Responsibilities

• Greet guests warmly upon arrival and assist with entry.
• Provide directions, event information, and assistance to guests throughout the venue.
• Ensure orderly crowd flow and guide guests to their designated areas.

Skills

Customer service

Communication

Crowd management

Bilingual (English and Arabic)

Education

High school diploma or equivalent

Job description

Overview

As an Usher at The Groves, you will be responsible for welcoming guests, assisting with seating and directions, and ensuring a smooth and enjoyable visitor experience. You will serve as a front-line representative of The Groves, providing excellent customer service, maintaining safety and order, and contributing to a warm and inviting atmosphere for all guests.

Key Responsibilities

• Greet guests warmly upon arrival and assist with entry
• Assist in front desk ticket sales
• Provide directions, event information, and assistance to guests throughout the venue
• Ensure orderly crowd flow and guide guests to their designated areas
• Assist with managing queues and controlling access to restricted areas
• Monitor guest behavior and promptly report any issues to supervisors
• Support safety protocols and emergency procedures when required
• Maintain cleanliness and presentation of assigned areas
• Deliver outstanding customer service and represent The Groves\' values at all times.

Requirements

• High school diploma or equivalent (preferred)
• Previous customer service, hospitality, or events experience is an advantage
• Strong communication and interpersonal skills
• Good spoken command of both English and Arabic
• Professional appearance and friendly demeanor
• Ability to remain calm and courteous in high-pressure situations
• Physically fit to stand for extended periods and assist with crowd management
• Flexible to work evenings, weekends, and holidays as per event schedules

About The Company

SIHAMCO is a strategic partner operating proudly under the General Entertainment Authority (GEA), National Events Center (NEC), Riyadh Season and Jeddah Season since 2019. At SIHAMCO, we\'re dedicated to designing, constructing, and operating exceptional experiences that blend local authenticity with global standards. We launch destinations and concepts that reflect our commitment to cultural storytelling, creative excellence, and operational precision.

Crafting a Homegrown Legacy

All brands under SIHAMCO are homegrown Saudi concepts, fully developed in-house — from initial vision and brand identity to concept creation, design, execution and operation. We build ideas into memorable experiences that resonate with local and international audiences.

Our Signature Brands

Every brand under our umbrella reflects the heart and soul of Saudi culture while achieving international acclaim. With over 25 original homegrown brands, SIHAMCO operates in Entertainment, Hospitality, F&B, Lifestyle, Wellness, Family & Pet Entertainment Experience. Our signature ventures include The Groves, ZodiaC Cuisine, Little Krazy, LucaLand, LucaPark, The Polar Ice Bar, Milk & Butter Nail Spa, Kooz Karak, Birds of Eden, El Lechazo, Khawaja Yanni, Zama Zulu, Hawanim Groves City, Vida Vera, The Groves Pizzeria and Gem-In-I. These brands showcase innovation locally and globally. Our brands are registered across the GCC and internationally to support global expansion.

We Are Only Getting Started!

Several exciting new concepts and brands are under development with launches planned in the coming months. SIHAMCO continues to grow its portfolio with originality, creativity and cultural pride.

People First

Our team is our greatest asset—a dynamic mix of local talent and international expertise, all united by a passion for excellence. We nurture careers, encourage creativity, and build leaders.

Benefits

At SIHAMCO, we offer an inspiring work environment and real opportunities for growth. Our benefits include:

• Competitive salary packages - aligned with market standards and experience
• Visa (1 year temp) & Flights into the country for non-citizens
• Accommodation
• Transportation Allowance
• Career development & Internal promotions - grow with us across departments and seasons
• Creative & collaborative work culture - built on passion, innovation, and attention to detail
• Exposure to high-end hospitality & entertainment concepts - gain experience in premium F&B and entertainment
• Experience working on premium events within The Groves, Riyadh Season
• Cultural diversity - join a team of passionate professionals from around the world

Join Us

Whether you\'re an emerging talent or a seasoned professional, SIHAMCO offers a platform to grow, create, and shape history. Each concept we launch is a new chapter in a legacy that belongs to Saudi Arabia and speaks to the world.