Travel Coordinator (6 - Months Fixed Term Contract)

Excellerate; Wes-Kaap; On-site; ZAR 200 000 - 300 000; Full time

Job summary

A leading real estate service company is looking for a Travel Services Manager to oversee daily operations and assist clients. The ideal candidate should have a Grade 12 education, bilingual proficiency, and at least 2 years of experience in the travel industry. Strong customer care principles and communication skills are essential for this role. This position requires managing database systems and liaising with clients and suppliers effectively, ensuring quality service delivery in adherence to company standards.

Benefits

Diversity and equitable representation commitment

Opportunities for individuals with disabilities

Qualifications

• 2 years' experience in the travel industry is required.
• Knowledge of travel policies and service providers is necessary.

Responsibilities

• Manage daily operations of Travel Services department.
• Assist with client queries and supplier interactions.
• Prepare and balance monthly invoice and stats to clients.
• Maintain client and supplier databases.

Skills

Computer literacy (MS Office)

Bilingual proficiency

Attention to detail

Customer care principles

Professional appearance

Excellent communication skills

Interpersonal skills

Organizational skills

Education

Grade 12

Job description

Who we are

We are the market leader in commercial real estate services and investments and provide an integrated suite of high-quality real estate services to our clients across Africa and the Middle East, including facilities management, advisory & transaction services, project management. We support predominantly corporate clients who buy services on a contracted basis all across the Middle East and Africa - even globally, depending on their portfolio.

Why choose us

Imagine more than just the future of work; with CBRE Excellerate, you can create it. As part of our global powerhouse, you'll find a culture that fosters an entrepreneurial mindset, where your best work is not just encouraged but celebrated. Collaborate with talented individuals, harness the support of unparalleled resources, and enjoy the journey as you grow both personally and professionally.

About the role

Manage the daily operations of Travel Services department and client/supplier assistance.

What will you bring

• Grade 12
• 2 years’ experience in travel industry

Skills required

• Must be computer literate (MS Office)
• Fully Bilingual
• Attention to detail and good follow up skills
• Must have strong customer care principles
• Must be highly approachable, presentable and professional
• Excellent communication and interpersonal skills
• Ability to communicate with all levels of Management
• Ability to plan, organise and control own work effort

Knowledge Required

• Knowledge of travel policy, Service providers, Budget process, Financial principles

Competencies

• Customer and Quality Focus, Communication, Drive and Productivity, Teamwork & Co-operation, Methodical
• Customer and Quality Focus
• Communication
• Drive and Productivity
• Teamwork & Co-operation
• Methodical

Major Drivers of Work Volume

• Online Bookings
• Client Relations

Interface / Relationships With

• Internal: Travel Manager, Finance Manager, Staff
• External: Clients, Service providers

What you will be doing

• Support administration personnel/suppliers in daily operations.
• Assist with on-line queries.
• Assist with all client queries (general/supplier)
• Manage and finalise all exception reports received from agent/suppliers
• SLA reports
• Emergency Call centre logs
• MIS reports and communication to clients
• Manage various ad hoc
• Manage monthly income, distribution and recovery.
• Preparation and balance monthly invoice & stats (excel) to clients
• Update monthly travel stats/reports
• Recovery/Communication/follow up of out of policy costs from travellers
• Liaise with clients/suppliers on requirements and satisfaction
• Updated communication to secretaries/clients on rates, events etc
• Maintenance of client database
• Manage supplier database (new/renewal/cancelations)
• Establish allowance, advances, business needs & approvals
• Arrange/check foreign currency applications, deliveries, payments
• Inform travellers of international procedures and policy

Quality, Environmental and Health & Safety Standards

• Adhere to CBRE Safety, Health, Environment and Quality (SHEQ)
• Management System’s Policies & Procedures as applicable to this position

Adhoc

• Any reasonable action requested by management

Equal Opportunity

CBRE Excellerate is committed to striving for diversity and equitable representation in our workforce. Preference may thus be given to suitably qualified candidates as identified in our employment equity plan. Persons with disabilities are encouraged to apply.