Training Facilitator

Ithemba Recruitment- Sourcing Top Talent; Durban; On-site; ZAR 200 000 - 300 000; Full time

Job summary

A leading recruitment agency in Durban is seeking a Training Facilitator to coordinate training programs according to client requirements. You will communicate with teams, monitor performance, and coach trainees on knowledge and skill improvements. Daily responsibilities include gathering feedback and suggesting enhancements to training content while adapting to shifts from 3 pm to 11 am. This role requires strong administrative skills and the ability to facilitate effective training sessions.

Qualifications

• Experience in training facilitation and administration.
• Ability to provide coaching based on feedback.
• Strong communication skills.

Responsibilities

• Facilitate Training group as per Client requirements.
• Communicate with team on updates for relevant campaigns.
• Monitor Process and Knowledge updates and suggest changes.

Job description

• Facilitate Training group as per Client requirements
• Communicate with team on Knowledge and Skills updates for relevant campaigns
• Complete Training Administrative tasks as per set timelines
• Continuously monitor Process and Knowledge updates and suggest changes to Training content and delivery
• Collect feedback on Knowledge and Skill gaps from groups. Suggest improvements to Training Manager, Content Designer and Managers towards Continuous Improvement
• Coordinate with Manager to help transition agent from Training as per expectations
• Monitor and Track performance for each group to assess positives and areas of improvement. Report gaps to Operations and Training for improvements
• Coach Trainees on observed Knowledge and Skill gaps
• Keep up to date with changes by attempting monthly Knowledge Assessment
• Attend Trainer Certification programmes internal/external
• Self-upskill on updates and relevant knowledge

***Shifts arebetween 3 pm start and a 11am finish, the shiftswill only be 9 hours in that period***