Training Captain - Grahamstown 2

Alliance Foods SA (Pty) Ltd.; Makhanda; On-site; ZAR 200 000 - 300 000; Full time

Job summary

A leading food services company in Eastern Cape is seeking a Training Captain to enhance operational performance through effective training and development of team members. Responsibilities include conducting orientations, training and certifying employees, and evaluating training materials and needs. Ideal candidates should possess strong coaching and assessment skills. This role is pivotal in ensuring the competencies of all team members are met within set deadlines, focusing on continuous improvement and feedback.

Qualifications

• Experience in training and coaching team members.
• Ability to evaluate training needs and performance gaps.
• Excellent communication and organizational skills.

Responsibilities

• Conduct Restaurant Orientation for new team members.
• Train, coach, and certify Team Members.
• Evaluate training retention and performance.
• Facilitate New Product Training as per the marketing calendar.
• Conduct assessments for Team Members biannually.
• Track and report on training outcomes.

Job description

A vacancy exists in the Operations Department for a Training Captain. Reporting to the People Capability Leader, the Training Captain will be responsible for evaluating training needs and current practices in-store and creating and delivering a training development plan complete with materials, tutorials, instructions, and learning resources such as online modules and guides. He/she will be responsible for improving operational performance of all Team Members. He/she will ensure competently trained CSTMs and FSTMs within set deadlines and will also conduct observation checklists and complete assessments on Team Members to identify gaps.

KEY RESPONSIBILITIES

• Conducts Restaurant Orientation ono the starting date of each new team member or facilitates the Orientation, in-store, via the Learning Zone.
• Train, coaches and certifies Team Members
• Completes training evaluations to assess the retention of knowledge
• Responsible for delivery of training to bridge performance gaps
• Facilitates New Product Training as per the KFC marketing calendar
• Biannual assessments for all employees must be done to re-assess knowledge.
• Assess additional training needs of restaurant and discuss with the Training Manager and/or RGM.
• Learner Assessments completed on every Team Member twice a year.
• Track and report on training outcomes
• Provide feedback to programme participants and management, where applicable
• Evaluate and make recommendations on training material and methodology, as and when required.
• Maintain employee training records.