Trainer

Percepta LLC; Cape Town; On-site; ZAR 50 000 - 200 000; Full time

Job summary

A leading customer experience company in Cape Town seeks a Trainer to facilitate and manage training programs. Key responsibilities include registering associates, conducting new hire training, and ensuring all training data is accurate and timely. The ideal candidate will have strong verbal and written communication skills, a high customer service orientation, and the ability to manage multiple tasks. This role offers a supportive culture, competitive compensation, and professional development opportunities.

Benefits

Paid time off (PTO)

Wellness and healthcare benefits

Tuition reimbursement

Qualifications

• Strong understanding of TTEC’s business and core values.
• Open, honest, and empathetic manner when dealing with others.
• Full-time availability is required.

Responsibilities

• Register associates for classes and manage training schedules.
• Facilitate training for new hires and ensure compliance with standards.
• Analyze and consolidate training data as needed.

Skills

Verbal and written communication skills

Customer service orientation

Ability to manage multiple tasks

Advanced English skills

Tools

MS

Oracle

Kronos

Job description

Overview

Your potential has a place here with TTEC’s award-winning employment experience. As a trainer working on site in Cape Town, South Africa, you’ll be a part of bringing humanity to business.

What you’ll do

Main Responsibilities:

Trainers are responsible for registering associates for classes, facilitating new hires trainings, as well as all applicable client trainings. Trainers provide, coordinate, analyze and consolidate all necessary data in order to deliver training in a timely and accurate manner following client requirements and company standards.

Trainers are expected to have a thorough working knowledge of TTEC policies and procedures as well as client requirements related to training duties.

Trainers are responsible for the overall outcome of new hired classes and client required trainings.

Requirements

What You Need

• Strong understanding of TTEC’s business, core values, and goals.
• Strong verbal and written communication skills.
• Ability to lead and partner successfully with staff and chain of command.
• Open, honest and empathetic manner when dealing with people.
• High customer service orientation.
• Working knowledge of MS, Oracle, Kronos or ability to learn technology quickly
• High level of integrity, honesty, and judgment
• Ensures call center staff schedules are managed
• Coaches appropriate staff on performance
• Ability to manage multiple, complex, on-going tasks and projects.
• Advanced English skills. Both written and verbal.
• Full Time Availability.

What You Can Expect

• Supportive of your career and professional development
• An inclusive culture and community minded organization where giving back is encouraged
• A global team of curious lifelong learners guided by our company values
• Ask us about our paid time off (PTO) and wellness and healthcare benefits
• And yes... a great compensation package and performance bonus opportunities, benefits you'd expect and maybe a few that would pleasantly surprise you (like tuition reimbursement)

Visit https://mybenefits.ttec.com/ for more information.

About TTEC

Our business is about making customers happy. That's all we do. Since 1982, we've helped companies build engaged, pleased, profitable customer experiences powered by our combination of humanity and technology. On behalf of many of the world's leading iconic and hypergrowth brands, we talk, message, text, and video chat with millions of customers every day. These exceptional customer experiences start with you.

TTEC is proud to be an equal opportunity employer where all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran. TTEC embraces and is committed to building a diverse and inclusive workforce that respects and empowers the cultures and perspectives within our global teams. We aim to reflect the communities we serve, by not only delivering amazing service and technology, but also humanity. We make it a point to make sure all our employees feel valued, belonging, and comfortable being their authentic selves at work. As a global company, we know diversity is our strength because it enables us to view things from different vantage points and for you to bring value to the table in your own unique way.

TTEC is proud to be an equal opportunity employer. TTEC embraces and is committed to building a diverse and inclusive workforce that respects and empowers the cultures and perspectives within our global teams. We strive to reflect the communities we serve by not only delivering amazing service and technology, but also humanity. We make it a point to make sure all our employees feel valued and comfortable being their authentic selves at work. As a global company, we know diversity is our strength. It enables us to view projects and ideas from different vantage points and allows every individual to bring value to the table in their own unique way.