Tour Consultant

TravelPeople; Milnerton; On-site; ZAR 200 000 - 300 000; Full time

Job summary

A travel consultancy firm in Milnerton is seeking an Inbound Tour Consultant. The ideal candidate should have 2-3 years of experience in the travel industry and a passion for South African travel. Responsibilities include designing tailored itineraries, providing expert advice on destinations, and ensuring exceptional customer service. Strong organizational and communication skills are essential. The position offers a market-related salary based on experience.

Qualifications

• 2-3 years of experience as a Tour Consultant or similar role.
• Strong knowledge of South African destinations and travel logistics.
• Attention to detail and strong organizational skills.

Responsibilities

• Design and organize customized itineraries for clients.
• Provide expert advice on destinations and attractions.
• Handle client inquiries and manage bookings.

Skills

Organizational skills

Communication skills

Customer service

Interpersonal abilities

Tools

Tourplan

Job description

Overview

We are seeking a highly motivated and detail-oriented Inbound Tour Consultant to join our team. The ideal candidate should have a passion for South African travel and a strong desire to create memorable experiences for our clients. As an Inbound Tour Consultant, you will be responsible for designing and organizing customised itineraries, providing expert advice on destinations and attractions, and ensuring exceptional customer service.

Responsibilities

• Collaborate with advisors to understand their travel preferences, interests, and budget constraints.


• Create tailor-made itineraries for individuals and groups, including accommodation, transportation, activities, and guided tours.


• Research and stay updated on South African destinations, attractions, accommodations, and travel trends.


• Provide accurate and timely quotations to clients, ensuring transparency and clarity in pricing.


• Handle client inquiries and concerns promptly and professionally, both through email and phone communication.


• Coordinate with various stakeholders, including local guides, suppliers, and transportation services to ensure smooth operations during tours.


• Assist with administrative tasks such as processing bookings, managing reservations, and generating invoices.

Qualifications

• Proven experience as a Tour Consultant or in a similar role within the travel industry for 2-3 years.


• In-depth knowledge of South African destinations, attractions, and travel logistics.


• Strong organizational skills and attention to detail.


• Excellent communication and interpersonal abilities.


• Proficient in Tourplan is an advantage but not essential.


• Customer-oriented approach and ability to handle customer concerns professionally.

Benefits

Market related salary based on experience.