TLC National Field Service Manager - Delmas

Dis-Chem Pharmacies; Mpumalanga; On-site; ZAR 300,000 - 400,000; Full time

Job summary

A renowned retail pharmacy chain is seeking a National Field Service Manager to develop and implement operational plans for field service. The successful candidate will oversee field service teams, manage relationships with franchise partners, and ensure operational standards are upheld. Ideal applicants should have a degree in sales/marketing/operations and 5 to 8 years of relevant experience in a similar environment. Competitive remuneration and benefits will be provided.

Benefits

Market-related salary

Medical aid

Provident fund

Staff account

Qualifications

• 5 - 8 years’ experience in a similar environment.
• Pharmacy experience and managing a team is advantageous.
• Ability to adapt to working hours based on business needs.

Responsibilities

• Establish and oversee Field Service systems and performance indicators.
• Manage route planning for field service advisers.
• Coach and guide field service advisors regarding operational requirements.
• Analyze monthly store performance reports and propose solutions.

Skills

Franchise operations understanding

Strategic thinking

Retail management tools proficiency

Analytical skills

Leadership skills

Interpersonal skills

Excellent communication

Education

Grade 12 / Matric

Degree in Sales/Marketing/Operations

Honours Degree in related field

Job description

Overview

The Local Choice (TLC) requires a National Field Service Manager. The purpose of the role is to develop and implement TLC field service operational plans while ensuring the retention of identified franchise businesses. Foster strong relationships with the franchise team, suppliers and implement strategies effectively within the franchise. Oversee field service advisor team to ensure implementation across their stores and departments.

Responsibilities

Field Service Management:

• Establish and oversee TLC Field Service systems and performance indicators, for the optimum operation of the department.
• Develop and monitor department procedures and processes in order to address field service offering and any related risks.
• Manage route planning for field service advisers in order to ensure that operational requirements for all franchise geographical areas are met.
• Identify potential field service and operational risks and develop corrective action plans in order to minimize risk to the company.
• Effectively manage field service issues, stock management and merchandising requirements for all franchisees.
• Maintain accurate database on all debtors and ensure plans are executed at store level by the field service advisors.
• To execute and manage the operational strategic decisions of TLC into the franchise.
• Evaluate the field service advisors on a regular basis to ensure best outcomes are always met and provide guidance or assistance where needed.
• To report back to management on any findings within the team.
• Drive store compliance and ensure operational standards and procedures are adhered to by franchisee.
• Recommend improvements and implement new processes and programs where necessary.
• Collaborate with Senior Management to formulate Standard Operating Procedures and ensure that the team adheres to these.
• Identify opportunities for the franchisees to grow their business and to allow success within the organization.
• Implement and measure new company strategies.

Project Management:

• Ensure all operational requirements are executed by the field service team within TLC store opening (conversions or new stores) projects.
• Consolidate new store operational requirements and devise operational plans to support the franchisee.
• Implement all new business integration project plans.
• Oversee and manage the merchandising team and stock ordering of all new stores.
• Lead and coordinate all activities related to the merchandising of products with franchisee and TLC Head Office departments.
• Ensure that any arising issues or concerns are managed or escalated to the project team and resolved efficiently.

Stakeholder Relationship & Communication:

• Provide excellent service and maintain goodwill with all assigned TLC franchise stores’ customers.
• Strengthen relationships with franchise partners and monitor their business and store performance.
• Implement appropriate internal systems to manage relationships with franchisees and other stakeholders.
• Maintain relationships with all our suppliers.

Team Management:

• Coach and guide field service advisors in respect to operational requirements such as human resources, training, finances etc.
• Support the field service team in delivering and maintaining a world class customer experience for all franchisees.
• Manage and develop the field service team to ensure excellent performance.
• Ensure day to day management and assignment of tasks in order to achieve department and company goals.
• Take ownership in allocating or assigning projects and individual tasks to the team and ensuring their delivery.
• Oversee and coordinate department activities such as leave management, team training, performance and disciplinary actions when required.
• Ensure relevant staff are trained on systems and operations as per agreement.

Reporting:

• Review store BI reports and discuss with management to establish operational support required.
• Analyse and monitor monthly store performance reports and identify proposed solutions.
• Report monthly on new stores performances.
• Report regularly to manager on the team’s performance.

Qualifications & Competencies

Essential:

• Grade 12 / Matric or Senior Certificate
• Degree in Sales/Marketing/Operations
• 5 - 8 years’ experience in a similar environment

Advantageous:

• Honours Degree in related field
• Pharmacy experience and managing a team

Competencies

• Comprehensive understanding of franchise operations, including store management and operational standards
• Strategic thinking to develop and implement operational plans aligned with organizational goals
• Proficiency in retail management tools and systems for monitoring and reporting on franchise performance
• Competence in using analytics tools to track operational performance and inform decision-making
• Business acumen
• Quality orientation
• Excellent communication skills
• Interpersonal skills
• Leadership & management skills

Special conditions of employment

• Be able to adapt to working hours according to business needs
• South African Citizen
• MIE, clear criminal and credit
• Driver’s license and own reliable transport

Remuneration and benefits

• Market-related salary
• Medical aid
• Provident fund
• Staff account

Note: ONLY SUCCESSFUL APPLICANTS WILL BE CONTACTED. IF YOU HAVEN’T BEEN CONTACTED WITHIN TWO WEEKS AFTER THE CLOSING DATE CONSIDER YOUR APPLICATION AS UNSUCCESSFUL.

Dis-Chem Pharmacies is an equal opportunity employer. Dis-Chem’s approved Employment Equity Plan and targets will be considered as part of the recruitment process aligned to Dis-Chem’s Employment Equity & Transformation Strategy. Dis-Chem actively supports the recruitment of People with Disabilities.