Tier 2 Technical Support Engineer

Netsurit; Durban; On-site; ZAR 200,000 - 300,000; Full time

Job summary

A leading IT service provider in Durban is seeking a Tier 2 Technical Support Engineer to provide high-end technical support and manage IT projects for clients. The ideal candidate will have 3-5+ years of experience in IT and Networking, Microsoft certifications, and strong problem-solving skills. Join our team to help businesses navigate the modern workplace with proactive IT solutions.

Qualifications

• Minimum of 3-5+ years' experience in IT & Networking environment.
• Strong problem-solving skills and eagerness to learn and grow.
• At least 1 year of onsite experience at a client location.

Responsibilities

• Provide high-end, proactive, and reactive technical support for clients.
• Design and implement projects based on client requirements.
• Conduct infrastructure security analysis and reporting.
• Assist and mentor junior consultants.

Skills

Problem-solving skills

Client service consulting

Proactive technical support

Project management

Cloud technologies

Education

Microsoft role-based certifications

Tools

Office 365

Microsoft 365

Azure

Hyper-V

VMWare

Job description

About The Job: Tier 2 Technical Support Engineer

Location: Durban (Springfield and Westville)

Model: Fully Onsite

Job Description

Netsurit's mission is to "Support the dreams of the doers." We aim to help employees achieve their personal dreams and ambitions, while enabling our customers to meet broader business goals by taking the burden of day-to-day IT operations off their shoulders. Join the Netsurit team and enjoy a culture that encourages employees to dream and work towards their personal goals!

About Netsurit

We are ranked #305 on Inc 5000 America's Fastest-Growing Private Companies and were awarded the 2024 Winner for Global MSP501 in the Top 500 Managed Service Providers!

Requirements

• Minimum of 3-5+ years' experience in IT & Networking environment.
• Formal IT qualifications, ideally Microsoft role-based certifications.
• Experience in Server/Network Support, Cloud technologies, Projects, and Client service consulting.
• Strong problem-solving skills and eagerness to learn and grow within Netsurit.
• At least 1 year of onsite experience at a client location.

Duties and Responsibilities

• Provide high-end, proactive, and reactive technical support for Netsurit clients.
• Design and implement projects based on client requirements and scope.
• Conduct infrastructure security analysis and reporting.
• Create client documentation and policies.
• Manage incidents, problems, service requests, and apply change management as needed.
• Understand ITIL Framework and ITSM systems.
• Proficiency in Microsoft technologies: Office 365, Microsoft 365, Azure, Hyper-V, VMWare.
• Knowledge of TCP/IP protocols, VLANs, firewalls, managed switches, and routers.
• Understanding of network security, malware, and ransomware prevention.
• Assist and mentor junior consultants and host technical workshops.

For 27 years, Netsurit has helped over 600 businesses navigate the modern workplace, ensuring critical applications and infrastructure are always operational, secure, and resilient.

A note to third parties: Principals only. Recruiters, please do not contact this job poster or send unsolicited services or offers.