Tier 2 Service Desk Technician R15-R23k with Incentives (CPT)

Dial a Nerd; Cape Town; On-site; ZAR 50,000 - 200,000; Full time

Job summary

A technical support company in Cape Town is seeking a skilled Tier 2 Technician to provide both remote and on-site support. The role necessitates 3+ years of experience in IT support, strong problem-solving skills, and a valid driver's license. A reliable vehicle is essential for client visits. The ideal candidate will enjoy building client relationships and staying updated with technological advances.

Qualifications

• 3+ years’ experience in a technical support role in an IT environment.
• Solid understanding of desktop and server operating systems.
• Strong diagnostic and problem-solving skills.

Responsibilities

• Provide technical support on-site and remotely.
• Install and configure IT equipment.
• Maintain documentation of site visits and resolutions.
• Build relationships with clients through effective service.

Skills

Technical support

Problem-solving

Communication

Time management

Tools

Windows OS

macOS

Linux

Networking hardware

Job description

Job Summary

We are looking for a skilled and reliable Tier 2 Technician to join our Service Desk team in Cape Town. This role includes both remote support and regular on-site visits to client locations. You will need your own reliable vehicle and a valid driver’s licence, as travel is a key part of the role.

Key Responsibilities

• Provide technical support on-site and remotely to resolve issues related to hardware, software, and networking.
• Carry out installations and configurations of desktops, laptops, printers, and other IT equipment.
• Assess client environments and provide recommendations for upgrades or improvements.
• Maintain accurate and detailed documentation of all site visits, actions taken, and resolutions via our ticketing system.
• Work with internal teams to escalate and resolve complex issues when required.
• Build and maintain strong relationships with clients through professional and effective service delivery.
• Stay current with developments in technology to maintain a high level of technical competence.
• Provide feedback to management on recurring issues or opportunities for improvement.
  
  

Requirements

• 3+ years’ experience in a technical support role, ideally in an MSP or customer-facing IT environment.
• Solid understanding of desktop and server operating systems (Windows, macOS, and Linux preferred).
• Experience with networking hardware such as routers, switches, wireless access points, and firewalls.
• Strong diagnostic and problem-solving skills with a methodical approach.
• Clear and confident communicator, able to explain technical concepts to non-technical users.
• Able to manage time effectively and work independently when required.
• Valid driver’s licence and reliable vehicle are essential.