Temporary Accommodation Income Officer

The Construction Index Ltd; East London; Hybrid; ZAR 300 000 - 400 000; Full time

Job summary

An organization in housing management is seeking a Temporary Accommodation Income Officer to manage rent accounts and support residents in sustaining their tenancies. The ideal candidate should have social housing experience and be adept at engaging with residents to maximize their income. Responsibilities include legal representation in possession proceedings and maintaining accurate records related to arrears recovery. This role offers a competitive hourly rate and a hybrid work environment.

Qualifications

• Experience in managing rent accounts and supporting residents.
• Proactive engagement with residents through various communication methods.

Responsibilities

• Manage a caseload of rent accounts, maximizing rental income.
• Engage with residents via phone, home visits, and interviews.
• Support residents to prevent financial exclusion.
• Represent the organization in legal proceedings.
• Maintain accurate records of arrears recovery actions.

Job description

Job Title

Temporary Accommodation Income Officer

Location

South East London, South East London area (UK)

Employment Type

Temporary (Ongoing)

Rate & Hours

£20 PAYE per hour (up to £20 per hour) – 35 hours per week, 2 days in the office & 3 days working from home.

Key Responsibilities

• Effectively manage a caseload of rent accounts, ensuring rental income is maximised while supporting residents to sustain their tenancies.
• Engage proactively with residents via phone, home visits, and office interviews.
• Provide support to residents to maximise their income, ensuring they are not financially excluded.
• Represent the organisation in possession proceedings at County Courts.
• Maintain accurate records of arrears recovery actions, complete legal documentation, and prepare reports to progress arrears cases.
• Ensure all arrears actions and documentation are completed within required timescales, adhering to income recovery policies and procedures.
• Attend evictions when required, conducting inventories of goods and arranging removals and storage.
• Work with external stakeholders such as Housing Benefit, DWP, Social Services, and Housing Options to resolve issues and prevent rent arrears.
• Collaborate with internal colleagues to resolve issues such as disrepair, succession, or abandonment of property, preventing further arrears.
• Meet individual performance targets related to income collection and customer service standards, working with colleagues to meet team targets.

Qualifications & Experience

Social Housing Experience Required.

Benefits

Apply to be considered for the role.