Temp Post | Call Centre Credit Controller

LIFE Healthcare Group; Rosebank; On-site; ZAR 300,000 - 400,000; Full time

Job summary

A leading healthcare provider in Rosebank is looking for a Call Centre Credit Controller to manage credit operations. You will ensure accurate administration and efficient call handling while building strong relationships with customers. The ideal candidate has over 3 years of relevant experience in a healthcare setting, strong communication skills, and a commitment to customer service excellence.

Qualifications

• 3+ years of credit control and call center experience.
• Experience in the healthcare environment preferred.
• Ability to work in a pressurized environment.

Responsibilities

• Administer the credit control function accurately.
• Manage calls within the service level agreement.
• Resolve all queries effectively.

Skills

Credit control experience

Strong communication skills

Customer service skills

Attention to detail

Education

Grade 12

Tools

Computer proficiency

Job description

Temp Post | Call Centre Credit Controller

Function Finance/Administration Facility Head Office, Rosebank Position Temp Post | Call Centre Credit Controller

Overview

The vacancy exists for a Inbo und Credit Controller for the Call Centre, based at Life Healthcare Head Office in, Rosebank. The successful candidate should have strong business acumen and the ability to coordinate, implement and sustain the credit control process through empowering and influencing.

Responsibilities

• Ensuring accurate and efficient administration of the credit control function.
• Ensure all calls are managed within the SLA
• Good telephonic etiquette
• Includes the responsibility and functions for more than one business unit
• Ensure all queries are resolved
• Develop sound relationships with both internal and external customers including patients, funders, doctors and private patients.
• Compliance with working procedures and quality requirements.
• Effective verbal and written communication skills.
• Knowledge Reconciliation
• Must have an eye for details
• Skilled customer service Agent
• Professionalism and first call resolution
• Effective Communication
• Creating a positive impression to enhance customer satisfaction

Qualifications

• Qualification – Grade 12
• Must have 3 years and over credit control and Call Centre, experience (either at a medical aid or in a hospital)
• Must have experience in the Healthcare environment
• Ability to work within a pressurised environment
• Understanding of the Private Healthcare industry, its challenges and role players
• Computer proficiency
• Must have Call Centre Experience

Competencies

• Problem-solving, analysis and judgement
• Resilience
• Engaging diversity
• Verbal & written communication skills
• Drive & energy
• Building relationships
• Customer responsiveness
• Leading by example
• Ethical behavior
• Excellence orientation

Email: [e-mail]

Closing date Thursday, September 25, 2025

Internal applicants - Before making an application, you are requested to discuss your application with your line manager.

External candidates will also be considered.

Life Healthcare is an Equal Opportunity Employer.

Thank you for your interest in this opportunity. Kindly note that only shortlisted candidates will be contacted. Applicants who have not been contacted within two weeks of the closing date of this advert, should consider their application as unsuccessful.