Telecom Project & Operations Manager

New Generation Group; Johannesburg; On-site; ZAR 500 000 - 700 000; Full time

Job summary

A telecommunications management firm in Johannesburg is seeking a Project Manager who will be the primary point of contact for project implementations. The ideal candidate will have over 5 years of experience in customer service management, strong stakeholder skills, and a relevant degree. Responsibilities include managing staff performance, ensuring adherence to SLAs, and conducting audits. Full computer literacy and a clear criminal record are required. This role offers competitive compensation within the telecommunications industry.

Qualifications

• Proven HR/operations management experience in telecommunications.
• 5+ years in project/customer service management.
• Full computer literacy in MS Office and specific tools.

Responsibilities

• Act as single point of contact for project implementations.
• Manage staff performance and recruitment.
• Ensure adherence to SLAs and quality metrics.
• Handle escalations and conduct audits.

Skills

Stakeholder management

Analytical mindset

Fluent English communication

Staff performance management

Education

Matric + relevant degree/diploma

Tools

MS Office

Morpheus

Helios

Eppix

Genesys

Job description

A telecommunications management firm in Johannesburg is seeking a Project Manager who will be the primary point of contact for project implementations. The ideal candidate will have over 5 years of experience in customer service management, strong stakeholder skills, and a relevant degree. Responsibilities include managing staff performance, ensuring adherence to SLAs, and conducting audits. Full computer literacy and a clear criminal record are required. This role offers competitive compensation within the telecommunications industry.