Technician

North-West University / Noordwes-Universiteit; Vanderbijlpark; On-site; ZAR 50 000 - 200 000; Full time

Job summary

A leading educational institution in Vanderbijlpark is seeking a Technician to manage electronic technologies including CCTV and alarms. Responsibilities include resolving incidents and providing user training. The ideal candidate holds an advanced diploma in Electronics and has at least two years' experience in relevant fields. This is a permanent position with a competitive remuneration package according to institutional guidelines.

Qualifications

• 2+ years experience in soldiering and power tools.
• 2+ years experience with cables and couplings.
• 2+ years experience with electronics components.

Responsibilities

• Manage electronic technologies including CCTV and alarms.
• Respond to service desk incidents and resolve problems.
• Provide training for users as needed.

Skills

Problem resolution skills

Customer service skills

Teamwork

Time management

Education

Advanced diploma/degree in Electronics

Tools

SCADA

MS Office

Job description

Position Summary

Industry: Education & Training
Job category: Education and Training
Location: Vanderbijlpark
Contract: Permanent
Remuneration: The annual total remuneration package will be commensurate with the level of appointment as advertised and in line with the NWU policy guidelines.

About Our Company

NWU

Introduction

NORTH-WEST UNIVERSITY (VANDERBIJLPARK CAMPUS) DIVISION: FACILITIES AND MAINTENANCE SERVICES POSITION NUMBER: V002615 VACANCY: TECHNICIAN PEROMNES GRADE: 10 EMPLOYMENT TYPE: PERMANENT APPOINTMENT

Job Description

Responsible for electronic technologies, including but not limited to access control, CCTV, alarms, and associated mechanical devices such as locks, booms etc. Installation, maintenance, and support functions to NWU users and stakeholders to support their business functions. The responsibilities include:

• Resolve the following in a timely and effective way according to aligned SOP.
• Report electronic and associated infrastructure incidents, problems and requests,
• Execute first line fault finding and maintenance by re-installation of equipment with refurbished or new equipment, appropriately and timeously escalated problems that cannot be resolved locally to:
• Local appointed contractor.
• Smart Campus is final corporate backstop for these technologies.
• To provide continuation of services with as little service disruption as possible.
• Execute scheduled maintenance as per maintenance schedules.
• Partake on assigned basis in planned replacement of systems.
• Providing:
• Advice on both new and established systems to end-users.
• Training for users as and when required, even by repeat training users repeatedly.
• Liaison between users and Facilities on problem areas, managing client expectations and other stakeholders.
• This technician shall discharge the following assignable duties to execute / report / assist:
• Supervisory responsibilities over assigned technicians, junior technicians and contractors.
• Do root-cause analysis to identify and prevent recurring issues.
• Compile preventative maintenance and planned replacement plans in coordination with Smart Campus.
• Compile maintenance budgets in coordination with Smart Campus.
• Advise on equipment that nears end-of-life for orderly replacement by central projects.
• Report to Manager of Facilities and be accountable to Director Facilities.
• Timely and effective processing and resolution of electronics incidents, problems, and requests following agreed procedures.
• Co-ordination of rapid and appropriate responses for complex problem resolution requiring escalation.
• Providing advice on both new and established systems.
• Conducting trend analysis of series data to determine common occurrences and recurring issues.
• Determining the absolute cause of problems by either recreating the issues in a test environment or reviewing system design.
• Provides basic training for users when required.
• Acts as liaison between users and Facilities department on problem areas, managing client expectations.

Key Responsibilities

• Service Desk and Incident Management
  • Log, analyse, investigate, escalate, monitor, track, resolve, and close complex incidents, problems and requests reported by telephone, request system, e-mail, or walk-in, within service level and escalate to responsible agent where applicable by applying the Incident Management Process.
  • Escalate complex problems to appropriate support team and coordinate rapid resolution thereof.
  • Monitor progress of escalated tickets to ensure resolution by assigned agent within service level.
  • Manage incident until completion.
  • Identify recurring incidents by conducting trend analysis.
• Infrastructure Support
  • Assist with the investigation and resolution of hardware, software network problems within service level and applying applicable process.
  • Install, support and maintain IT infrastructure as assigned by applying applicable process and ensuring agreed availability.
  • Build and cast images as assigned by applying the applicable process and ensuring agreed availability.
  • Execute hardware replacement strategy as assigned by applying the applicable process.
  • Execute routine system checks and backups as assigned.
  • Monitor and report maintenance and support of 3rd Party supported systems and physical infrastructure in central IT and teaching and learning spaces by applying applicable process, ensuring agreed availability, resolution within service level and adherence to Occupational Health and Safety Standards.
  • Provide IT standby service as assigned.
• Client Liaison
  • Update User on progress and status of ticket.
  • Provide advice on IT policy, guidelines, procedures, and systems.
  • Provide training on services when required.
• Administration
  • Keep relevant IT documents up to date.
  • Contribute to the development/reviewing of procedures, processes, and standards.
  • Liaise with identified external suppliers on service requests as required.
  • Do quality control by applying applicable processes.
  • Represent Facilities on-site to inspect services provided by external parties.
  • Comply with general NWU responsibilities for staff.
• Projects
  • Participate in projects in an assigned role ensuring successful completion of the project.

Minimum Requirements

• An advanced diploma/degree (NQF Level 7) in Electronics related field.
• A minimum of two (2) years’ experience in soldering and use of power tools.
• A minimum of two (2) years’ experience working with cables and couplings.
• A minimum of two (2) years’ experience working with electronics components.
• A minimum of two (2) years’ experience working in TCP/IP protocol, computers and its application.

Added Advantages

• Professional Electronics or Industrial Electronics certificate.
• Accreditation with the Private Security Industry Regulatory Authority (PSIRA)
• Professional registration as a Fire Alarm Technician.
• Profession membership with the Fire Detection Industry Association and Private Security Industry Regulatory Authority.
• A minimum of two (2) years’ experience in management of contractors.

Key Functional/ Technical Competencies

• Basic knowledge of SCADA and instrumentation hardware and software, electric fencing and mechanical systems such as turnstiles and booms.
• Broad knowledge of standard software programs (e.g., MS Office, Windows Operating Systems, Email, and Internet) and information communication technology.
• Trained in health and safety regarding work standards, working on heights and electronics.
• Work environment.
• Expertise in the field of computer hardware, software, and operating systems.
• Have a valid code 8 RSA driver’s license.
• Knowledge of MS Office, email and internet.

KEY BEHAVIOURAL COMPETENCIES

• Excellent problem resolution skills
• Excellent customer service skills
• Ability to work well in a team environment as well as independently.
• Ability to manage time effectively.
• Adapt to diverse organizational environments.

Remuneration

The annual total remuneration package will be commensurate with the level of appointment as advertised and in line with the NWU policy guidelines.

ENQUIRIES REGARDING JOB CONTENT MAY BE DIRECTED TO: Mrs. Marietjie van der Ryst on 016 910 3142

ENQUIRIES REGARDING RECRUITMENT PROCESS MAY BE DIRECTED TO: Ms. Moratuwa Motsemme on 018 299 4958

CLOSING DATE: 21 January 2026

PLANNED COMMENCEMENT OF DUTIES: As soon as possible

Kindly take note: applications must be submitted online through the official nwu vacancy website. Incomplete applications and those submitted through any other platform will not be considered.

The University subscribes to and applies the principles of Employment Equity (EE) Act and is committed to transformation. Preference will be given to candidates from the designated groups, in accordance with the principles of the EE Act and NWU Employment Equity Plan.

The University reserves the right not to make an appointment. Communication will be limited to shortlisted candidates only.

If you are not contacted within two months from the closing date of this advertisement, please accept that your application was unsuccessful.

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