Technical Support Specialist - 1st Line Troubleshooter

iStore South Africa; Umhlanga Rocks; On-site; ZAR 300 000 - 400 000; Full time

Job summary

A leading Apple Premium Reseller in Umhlanga Rocks is looking for a Technical Support Technician to provide expert customer support. The ideal candidate will have completed their Matric and possess IT qualifications, including A+/N+. Responsibilities include troubleshooting technical issues, providing software support, and assisting customers with training. Strong people skills and a proactive attitude are essential for success in this dynamic environment, where excellence in service delivery is highly valued.

Qualifications

• Completed Matric and an IT qualification (minimum A+/N+).
• Experience in Helpdesk/1st Line Support.

Responsibilities

• Provide technical support to customers through troubleshooting and resolving technical issues.
• Provide training and assistance to iStore customers.
• Deliver exceptional and professional quality support service.

Skills

Technical support skills

People skills

Problem-solving

Conflict management

Situational awareness

Proactive learner

Education

Completed Matric

IT qualification (minimum A+/N+)

Job description

A leading Apple Premium Reseller in Umhlanga Rocks is looking for a Technical Support Technician to provide expert customer support. The ideal candidate will have completed their Matric and possess IT qualifications, including A+/N+. Responsibilities include troubleshooting technical issues, providing software support, and assisting customers with training. Strong people skills and a proactive attitude are essential for success in this dynamic environment, where excellence in service delivery is highly valued.