Technical Support Specialist

Bebeetechnical; Gauteng; On-site; ZAR 200 000 - 300 000; Full time

Job summary

A technology solutions company in South Africa is seeking a highly skilled Technical Support Manager to provide support to clients. The successful candidate will troubleshoot hardware and software issues and maintain accurate records. Essential qualifications include GR12 and ideally an Electronics or IT diploma. Candidates should have strong knowledge in CCTV, Access Control, and basic electronics. A competitive salary and professional growth opportunities are offered.

Benefits

Competitive salary package

Opportunities for professional growth and development

Qualifications

• Minimum GR12 qualification, Electronics or IT diploma preferred.
• Experience in technical support roles, especially with client interactions.
• Ability to troubleshoot hardware, software, and network issues.

Responsibilities

• Provide technical support to clients via phone, email, and in person.
• Troubleshoot and resolve technical issues related to hardware and software.
• Maintain accurate records of support requests and solutions.

Skills

Technical support

Troubleshooting

Client interaction

Knowledge of CCTV

Knowledge of Access Control

Basic Electronics

Education

Electronics / IT Technical Diploma or BTech degree

Minimum GR12 qualification

Job description

Job Title :

Technical Support Manager

About the Role :

We are seeking a highly skilled Technical Support Manager to join our team.

Key Responsibilities :

• Providing technical support to clients via phone, email, and on-site visits
• Troubleshooting and resolving technical issues related to hardware, software, and networks
• Configuring and maintaining computer systems and networks
• Developing and implementing technical solutions to improve client satisfaction
• Maintaining accurate records of technical support requests and resolutions

Requirements :

• Qualification: Minimum GR12 but Electronics / IT Technical Diploma or BTech degree recommended
• PC HW & SW, Networks and Basic Electronics knowledge / qualifications & experience
• Experience as Support Technician / Help Desk operator and working with clients
• Own vehicle and drivers license to get to work
• Good knowledge of CCTV, Access Control, Alarms, Gatemotors and Electric Fence and able to technically support the products

What We Offer :

A competitive salary package and opportunities for professional growth and development.