Technical & Services - Director / Head of Technical / Production M/F

CFAO; Gqeberha; On-site; ZAR 150,000 - 200,000; Full time

Job summary

A leading equipment maintenance company in South Africa is seeking a skilled technician to service material handling equipment. The role involves diagnosing equipment issues, maintaining service quality, and ensuring customer satisfaction. Ideal candidates will possess 3-5 years of relevant experience, including working with forklifts, and should have a solid understanding of mechanical and electrical systems. The position requires excellent communication skills and the ability to work autonomously within a team. A safe working environment is a priority.

Qualifications

• Minimum of 3 - 5 years’ experience with forklifts.
• Must be able to read and write in English.
• Ability to interpret and apply technical information.

Responsibilities

• Service material handling equipment and maintain forklift serviceability.
• Perform diagnosis/troubleshooting for equipment breakdowns.
• Maintain operational data by updating records.

Skills

Knowledge of auto electrical systems

Excellent work ethic

Prioritising and multi-tasking skills

Communication skills

Ability to work autonomously

Problem solving skills

Technical interpretation skills

Ability to work under pressure

Experience with forklifts

Mechanical, hydraulic and electrical experience

Education

Matric/Grade 12 or equivalent

Qualified Diesel and/or Petrol Mechanic

Qualified Forklift Mechanic

Job description

Overview

The purpose of this position is to maintain, service and repair material handling equipment, systems, and products on company premises or at customer sites in a timely and cost-effective manner so that customer and company requirements are met, maintaining of vehicle records.

Responsibilities

• Servicing of material handling equipment and maintaining forklift serviceability to specified standards and according to set procedures by delivering quality service / maintenance.
• Perform accurate diagnosis / troubleshooting in event of breakdown of equipment; communicate what repairs are needed by advising customer and/or supervisor.
• Maintain vehicle maintenance and operational data / history by updating and timeously communicating information that must go on record.
• Promote service / maintenance programs.
• Provide complete customer satisfaction in a polite and professional manner.
• Ensure proper communication between self, workshop staff (Field Service Team Leader and Controller) and customer.
• Ensure OHSACT requirements are met in all actions on company and client premises; maintain a safe work environment by verifying vehicle safety device operations, following standards and procedures and in general complying with legal regulation.
• Updates job knowledge by participating in educational opportunities.

Qualifications and Skills

• General working knowledge of auto electrical systems (ignition, starting, charging, illumination).
• Excellent work ethic - honest, reliable, hardworking, dedicated and takes pride in work carried out.
• Highly developed prioritising and multi-tasking skills; strong sense of urgency; problem solving and decision-making skills.
• Excellent communication skills with people at all levels in an organisation; must be able to converse fluently and comfortably in English; must be able to read and write English.
• Ability to work with little or no supervision and still complete tasks timeously; enthusiastic, self-motivated and can use own initiative.
• Ability to work under pressure and understand and follow safety measures and precautions.
• Ability to interpret and apply technical information; read and interpret schematics, diagrams, operations manuals and manufacturer’s specifications; identify and correctly utilise relevant diagnostic equipment and specialised tools.
• Maintain work area in clean and orderly condition; function effectively in a group and add value to the team / environment; work under extreme pressure.
• Must be able to comfortably converse in English and read/write English.
• Ability to work with forklifts or similar material handling equipment; relevant qualifications such as Matric/Grade 12 or equivalent; qualified Diesel and/or Petrol Mechanic, plus experience with forklifts, or qualified Forklift Mechanic.
• Minimum of 3 - 5 years’ mechanical, hydraulic and electrical experience pertaining to forklifts.