Technical Onsite Support

Hemmersbach GmbH & Co. KG; Johannesburg; On-site; ZAR 200 000 - 300 000; Full time

Job summary

A leading IT services company is seeking a technical support specialist in Johannesburg. The role involves troubleshooting hardware and software issues, providing customer support, and documenting processes to improve efficiency. Candidates should have experience in OS, applications, and hardware troubleshooting. This position offers a chance to enhance your technical skills while contributing to a socially responsible organization.

Benefits

Buddy program

Employee Assistance Programme

Health/Medical insurance

Internal career development program

Onboarding program

Qualifications

• Experience needed in OS, Apps, and H/W installation.
• Able to provide feedback for efficiency improvements.
• Experience handling inbound calls regarding technical issues.

Responsibilities

• Troubleshoot and document steps for hardware/software issues.
• Support service requests for PCs, laptops, and phones.
• Resolve hardware and basic software challenges.

Skills

Experience in OS, Apps and H/W installation and troubleshooting

Ability to provide feedback on new technical processes

Call handling and customer service skills

Troubleshooting hardware, software, and applications

Job description

Enthuse customers and provide best experience through best in class hardware, software and technical support services

Contact us directly if you have any questions about this open job position

• Experience in OS, Apps and H/W installation and troubleshooting depending on project products
• Able to provide feedback on new technical processes to help drive efficiency
• Handle inbound calls and answer questions
• Troubleshoot and document steps performed to resolve challenges with hardware, software and application issues in a ticketing system
• Providing support for service requests involving PCs, laptops, phones, and peripheral devices.
• Resolving hardware and basic software issues.
• Providing feedback on technical processes to support efficiency improvements

Be part of us

Hemmersbach provides IT infrastructure services in more than 190 countries with 50 own subsidiaries. We deliver exclusively for the leading companies in the IT industry. We go the extra mile – we not only simply enthuse our customers, but also make the world a better place: 20% of our profits go into our Direct Actions Hemmersbach Rhino Force and Hemmersbach Kids’ Family. That’s why Hemmersbach is The Social Purpose IT Company.

• Buddy program
• Employee Assistance Programme
• Health/ Medical insurance
• Internal career development program
• Onboarding program