Technical Applications Specialist

Abbott Laboratories; Remote; ZAR 500 000 - 700 000; Full time

Job summary

A global healthcare company seeks a Technical Applications Specialist based in Johannesburg to provide remote technical support for molecular diagnostic systems. In this role, you will troubleshoot complex issues, deliver training, and manage customer relationships. Ideal candidates have a tertiary qualification in Medical Technology or Biochemistry and a minimum of one year’s laboratory experience. Excellent communication skills and a strong desire to assist customers are essential for success in this position.

Qualifications

• Minimum of 1 year experience in a laboratory environment focusing on molecular diagnostic systems.
• Experience as a Product Specialist, Application Specialist, or Technical Support in molecular diagnostics industry is desirable.
• Excellent knowledge of techniques like Nucleic Acid Extraction, PCR, Sequencing, and FISH.

Responsibilities

• Provide first and second-level technical support remotely and on-site if needed.
• Deliver technical product demonstrations and training sessions for customers.
• Act as a communication link between global technical teams and local sales.
• Manage and resolve customer complaints while adhering to quality requirements.

Skills

Technical support

Molecular biological techniques

Customer relationship management

Problem solving

Communication skills

Fluency in English

Education

Tertiary qualification in Medical Technology or Biochemistry

Job description

JOB DESCRIPTION

DO WORK THAT MATTERS.

At Abbott, diverse ideas, perspectives, and expertise allow us to create the life-changing solutions that help people live healthier lives. In 150 countries and with businesses spanning nutrition, diagnostics, medical devices, and branded generic pharmaceuticals, Abbott offers you enormous opportunities to explore your interests and help you achieve your career and personal goals.

Abbott’s Molecular Division focuses on molecular diagnostics and the analysis of DNA, RNA, and proteins at the molecular level. Abbott Molecular has over 1000 employees dedicated to manufacturing and marketing more than 450 products worldwide in more than 130 countries. We are committed to advancing molecular testing solutions that guide life’s most profound decisions.

The Technical Applications Specialist (remote) is responsible for providing first-line support, virtually to internal and external customers in customer laboratories. Introduce AM assays, applications and systems in customer laboratories. Plan and conduct customer training at customer site or in Abbott training facilities. Provide first level problem solving support at customer site. Support local Sales and Marketing organizations by providing demonstrations of AM systems and applications in customer laboratory and during congresses or user group meetings.

What you will do

Customer & Technical Support

• Provide first and second-level technical support to internal and external customers via phone, email, chat, i.e Remotely from Office, and/or occasionally on-site visits if needed.
• Troubleshoot complex application, assay, or system issues and identify root causes.
• Manage and resolve customer complaints in line with quality and regulatory requirements.
• Escalate critical or recurring technical issues and contribute data to product improvement initiatives.

Pre-Sales Support

• Deliver technical product demonstrations to customers and sales teams.
• Provide technical input and support for tenders and sales activities.
• Support exhibitions, congresses, and user group meetings with presentations and demos.

Training & Knowledge Transfer

• Develop and deliver technical and application training for customers and internal stakeholders.
• Set and maintain high standards for molecular diagnostics knowledge transfer.
• Conduct training on-site, remotely, or at company facilities.

Collaboration & Organizational Support

• Act as a communication link between global technical teams, sales, marketing, and service organizations.
• Support new product launches and track performance in customer laboratories.
• Participate in technical meetings and contribute expertise as needed.

QUALIFICATIONS AND EXPERTISE

Education

A tertiary qualification in Medical Technology OR Biochemistry OR Related is essential (ideally a molecular based study )

Experience

• A minimum of 1 years’ experience having in a laboratory environment with focus on molecular diagnostic systems and assays, or having studied a Masters, or Phd in the Molecular field,
• Experience in a Product Specialist, remote Application Specialist, Technical Support, or similar role within the molecular diagnostics industry is highly desirable
• Excellent knowledge of common molecular biological techniques, required for the support of highly demanding product portfolio of AM, e.g. Nucleic Acid Extraction, PCR, Sequencing, FISH
• Excellent communication skills to build and maintain positive relationships with internal and external customers.
• Ability to effectively solve customers’ technical problems by phone, email, webinar and in person at a client site.
• Outstanding customer care skills. A strong desire to work with customers to understand their needs and recommend Abbott solutions that accomplish their scientific goals.
• Fluency in English language is a requirement, including the ability to write reports, technical documents and analytical problem descriptions.
• Other language skills will be a distinct advantage.
• a valid Drivers License is required as well