Tech Stack Operations Lead — Client-Facing & Automation

Hungry Lion Fast Foods (Pty) Ltd; Stellenbosch; On-site; ZAR 600 000 - 800 000; Full time

Job summary

A fast-growing tech company in Stellenbosch is seeking a proactive technologist to manage technical support for a major client. The ideal candidate will take ownership of operational tasks, improve processes, and ensure high-quality technical assistance. Required skills include advanced SQL, strong Python, and expertise in BigQuery. This role is crucial for someone looking to evolve into a CTO position within a dynamic organization. An emphasis on automation and client satisfaction is fundamental to success.

Qualifications

• Must have 2-5 years of experience supporting large enterprise clients.
• Proven track record in managing technical relationships.
• Ability to work independently and communicate effectively.

Responsibilities

• Manage alerting systems and create monitoring rules.
• Refine scoring logic for client scorecards.
• Conduct root-cause analysis for incidents.
• Maintain user access and IAM profiles.
• Perform operational analysis with SQL/Python.
• Ensure client dashboards are up to date.
• Optimize operational processes through testing.
• Deliver monthly performance reports.

Skills

Advanced SQL

Strong Python

BigQuery mastery

BI dashboard maintenance

Understanding of alerting/monitoring

Client relationship management

Tools

Looker

Power BI

Cloud Composer/Airflow

Job description

A fast-growing tech company in Stellenbosch is seeking a proactive technologist to manage technical support for a major client. The ideal candidate will take ownership of operational tasks, improve processes, and ensure high-quality technical assistance. Required skills include advanced SQL, strong Python, and expertise in BigQuery. This role is crucial for someone looking to evolve into a CTO position within a dynamic organization. An emphasis on automation and client satisfaction is fundamental to success.