Team Leader, Universal Banking

Standard Bank Group; Knysna; On-site; ZAR 450,000 - 600,000; Full time

Job summary

A leading financial institution in Knysna is seeking a manager to lead a team and enhance customer satisfaction. You will provide strategic direction, ensure compliance, and develop business growth strategies. The ideal candidate has 5–7 years in personal banking with strong client relationship skills. Join a dedicated team focused on making an impact in Africa.

Qualifications

• 5–7 years front-line banking experience.
• Extensive experience in Personal and Private Banking.
• Strong knowledge of banking products and cross-selling.

Responsibilities

• Provide strategic direction for team development.
• Ensure regulatory compliance and streamline processes.
• Develop strategies for customer satisfaction and business growth.

Skills

Client relationship management

Performance management

Sales strategy implementation

Compliance management

Customer satisfaction enhancement

Education

National Diploma (NQF6 FAIS recognized qualification)

Job description

Overview

To manage and develop a team and all other available resources (people, process and systems) within the branch to entrench a strong client-focused culture that will enable high-quality service to all customers.

Responsibilities

• Strategic Leadership and Team Development: Provide strategic direction to align with organizational goals, implement performance management systems, oversee training programs, and foster a culture of continuous improvement.
• Operational Excellence and Compliance: Ensure adherence to regulatory requirements, manage resources effectively, streamline processes, and mitigate risks while maintaining compliance and operational efficiency.
• Customer and Business Growth Focus: Develop strategies to enhance customer satisfaction, analyze market trends for growth opportunities, and represent the branch in high-level engagements to achieve financial and performance targets.

Qualifications

• National Diploma (NQF6 FAIS recognized qualification)

Required Experience

• Extensive experience in Personal and Private Banking, including managing client relationships, delivering tailored banking solutions, and meeting diverse client needs.
• 5–7 years of proven front-line banking experience, with expertise in client interactions, transaction management, compliance, and resolving complex queries.
• Strong knowledge of retail and business banking products, cross-selling strategies, and advising clients on achieving financial goals through tailored solutions.
• Experienced in leading and managing sales teams, including setting targets, driving performance, coaching, and implementing sales strategies to achieve organizational objectives.

Behavioural Competencies

• Articulating Information & Providing Insights
• Challenging Ideas & Convincing People
• Following Procedures
• Generating Ideas
• Making Decisions & Producing Output
• Showing Composure
• Understanding People

Technical Competencies

• Application & Submission Verification (Consumer Banking)
• Banking Process & Procedures
• Client Acceptance & Review
• Customer Understanding ( Consumer Banking)
• Processing
• Product Knowledge (Consumer Banking)

Careers

Are you passionate about Africa's potential? Are you driven to win? At Standard Bank Group, a team of over 50 000 dedicated individuals share one common purpose : Africa is our home, we drive her growth. We believe our people are our greatest asset, and we strive to create a thriving environment where you can bring your whole self to work, pursue your dreams, and see your ideas shape a brighter future for Africa. Join us, if you're ready to turn your passion into impact and make a real difference as part of a dynamic team.