Team Leader : Publishing

TFG Financial Services; Cape Town; On-site; ZAR 200,000 - 300,000; Full time

Job summary

A leading financial services firm in Cape Town seeks a Telemarketing Day Team Leader. This role involves managing a team of sales agents to achieve targets, ensuring compliance with standards, and fostering effective communication with stakeholders. Candidates should have a Matric qualification, relevant management experience, and strong communication skills. This is an exciting opportunity for motivated individuals looking to make an impact in a dynamic environment.

Qualifications

• Minimum 2 years management experience required.
• Must be willing to commit to continuous learning.
• Computer literacy in MS Office and Intermediate Excel is essential.

Responsibilities

• Lead and manage a team of sales agents to meet targets.
• Ensure compliance with standards and legislative requirements.
• Analyze and compile performance reports for the team.

Skills

Leadership

Communication

Analytical thinking

Sales

Problem solving

Education

Matric qualification

Management related qualification

RE5 Financial Services Board Qualification

Job description

Overview

Telemarketing Day Team Leader : Publishing

A challenging position exists within the Financial Services Call Centre for a self-motivated and assertive individual to lead, manage and coach a team of sales agents in a fast paced and dynamic working environment.

Responsibilities

• Achievement of the team’s targets / KPI’s in line with the Brand(s) product requirements.
• Ensuring compliance standards & legislative requirements are adhered to and met against agreed quality benchmarks.
• Managing relationships with internal & external stakeholders to achieve the desired outcome.
• Consistent focus & improvement of client service delivery.
• Ensuring that reports are analysed & compiled accurately to provide feedback on individual and overall team performance.

Qualifications & Requirements

• Matric qualification
• Management related qualification [advantageous]
• RE5 Financial Services Board Qualification [advantageous]
• 2 years management experience
• Be willing to commit to continuous learning
• Relevant sales experience
• To be computer literate [MS Office & Intermediate Excel]
• Sound understanding & application of people management procedures [e.g. IR, coaching]
• Ability to work independently as well as within a team dynamic
• To be highly driven & motivated
• Excellent communication skills [verbal, written & interpersonal]
• Strong analytical & numerical ability
• High attention to detail & ability to effectively problem solve
• To influence & persuade the relevant stakeholders
• To meet deadlines / targets in a pressurised environment
• Preference will be given, but not limited to, candidates from designated groups in terms of the Employment Equity Act.