Team Leader: Elevate Customer Service & Performance

CXP are now part of the Huntswood Group; KwaZulu-Natal; On-site; ZAR 200 000 - 300 000; Full time

Job summary

A leading customer service provider in KwaZulu-Natal is seeking a Team Leader to manage performance and develop their teams. The ideal candidate will have experience in financial services, demonstrate leadership qualities, and effectively communicate and motivate staff. This role requires a National Senior Certificate and involves developing a high-performing team culture that aligns with company values.

Qualifications

• Must be currently an internal employee of Huntswood.
• Background within Financial Services is highly advantageous.
• Previous Subject Matter Expert/Team Leader experience advantageous.

Responsibilities

• Managing Performance and achievement of team KPIs.
• Ensuring required resourcing is available as per SLA.
• Ongoing coaching provided to the advisors.
• Identify and nurture top talent within the team.

Skills

Leadership

Analytical thinking

Strong communication

Conflict resolution

Education

National senior certificate-Grade 12

Job description

A leading customer service provider in KwaZulu-Natal is seeking a Team Leader to manage performance and develop their teams. The ideal candidate will have experience in financial services, demonstrate leadership qualities, and effectively communicate and motivate staff. This role requires a National Senior Certificate and involves developing a high-performing team culture that aligns with company values.