Team Leader : Client Care

Capitec Bank Ltd.; Cape Town; On-site; ZAR 600 000 - 800 000; Full time

Job summary

A prominent financial institution in South Africa seeks an energetic individual to manage and lead a team, ensuring exceptional client experiences and adherence to all policies. Candidates should possess 3–5 years experience in a relevant environment, strong leadership, and communication skills, alongside requisite qualifications. The role demands effective team management, clear analytical abilities, and readiness to work flexible shifts while adhering to compliance in the banking sector.

Qualifications

• 3–5 years’ experience in a banking, retail, finance, or client-service environment.
• Preferred previous people-leadership experience and contact-centre experience.

Responsibilities

• Manage and lead a team to deliver on organisational objectives.
• Ensure exceptional client experience and adherence to policies.

Skills

Communications skills

Leadership skills

Computer literacy (MS Word, MS Excel, MS Outlook)

Attention to detail

Planning, organising and coordination skills

Analytical skills

Education

Grade 12 National Certificate / Vocational

Relevant tertiary qualification in Commerce or Management

Job description

We’re on the lookout for energetic, self‑motivated individuals who share our passion for service in the banking industry.

Application Steps

1. To see what life at Capitec is all about and complete a short assessment, please click here!
2. Once you have completed the above, finalize your application by clicking apply below.

Purpose Statement

To manage and lead a team to optimally deliver on set organisational, departmental, and operational objectives, ensuring that an exceptional client experience is achieved and that all set policies, regulatory requirements, and operational processes are implemented, followed, and adhered to.

Experience

• Minimum: 3–5 years’ experience in a banking, retail, finance, or client‑service environment.
• Ideal: Previous people‑leadership experience, contact‑centre experience, and / or function‑relevant experience (role specific).

Qualifications (Minimum)

• Grade 12 National Certificate / Vocational in Grade 12 National Certificate.

Qualifications (Ideal or Preferred)

• A relevant tertiary qualification in Commerce or Management.

Knowledge (Minimum)

• General office systems.

Knowledge (Ideal)

• Disciplinary code and procedures.
• KPA procedures and policies.
• Adherence policies.
• Online and cell‑phone banking process and technical frameworks (role specific).
• Client relationship principles and environment – liaising with third‑party providers (role specific).
• Working knowledge of legislation relevant to banking environment (e.g. FICA, National Credit Act, Consumer Protection Act, POPI, Credit Granting Policy – role specific).

Skills

• Communications skills.
• Leadership skills.
• Computer literacy (MS Word, MS Excel, MS Outlook).
• Attention to detail.
• Planning, organising and coordination skills.
• Analytical skills.

Conditions of Employment

• Clear criminal and credit record.
• Willing to work regular shifts, weekends, or rotational stand‑bys.

Capitec is committed to diversity and, where feasible, all appointments will support the achievement of our employment equity goals.

Capitec Bank is an authorised financial services provider (FSP) and registered credit provider (NCRCP13). Capitec Bank Limited – Reg.

Capitec Bank Limited is a registered banking institution.