Team Lead: Communications & Projects — Drive Impact

Believe Resourcing; Cape Town; On-site; ZAR 300 000 - 400 000; Full time

Job summary

A leading recruitment agency is seeking a proactive Team Lead: Communications and Projects in Cape Town. The ideal candidate will have 2-3 years of experience in an IT Service Desk environment and demonstrate strong communication and organisational skills. Responsibilities include overseeing project timelines, leading service desk coordinators, and ensuring client satisfaction. This role offers competitive perks including medical aid, profit sharing, and potential international travel for top performers.

Benefits

Loyalty-based medical aid

Retirement annuity

Overtime

Social events

Profit share for top achievers

Qualifications

• 2–3 years experience in an IT Service Desk or IT support environment.
• Experience coordinating tasks with technical teams.
• Familiarity with ITIL and Agile/Scrum knowledge advantageous.

Responsibilities

• Lead Service Desk Coordinators and ensure consistent communication.
• Oversee project timelines and client updates.
• Monitor all communication channels and track project progress.

Skills

Strong communication skills

Organisational ability

Decision-making

Customer focus

Tools

ITSM/ticketing systems

Job description

A leading recruitment agency is seeking a proactive Team Lead: Communications and Projects in Cape Town. The ideal candidate will have 2-3 years of experience in an IT Service Desk environment and demonstrate strong communication and organisational skills. Responsibilities include overseeing project timelines, leading service desk coordinators, and ensuring client satisfaction. This role offers competitive perks including medical aid, profit sharing, and potential international travel for top performers.