Tactical Support Officer

iZiCash; Johannesburg; On-site; ZAR 120,000 - 180,000; Full time

Job summary

A leading cash management provider is seeking a Tactical Support Officer in Johannesburg. This role involves maintaining security at premises, managing firearms, and ensuring rules are followed. Candidates must have Grade 12, PSIRA certification, firearm competency, and a valid driver's licence. Ideal candidates will demonstrate strong leadership and communication skills.

Qualifications

• Grade 12 qualification essential.
• Grade C PSIRA certification required.
• Firearm competency must be valid.
• Valid driver's licence with PDP is necessary.

Responsibilities

• Ensure security at the premises by adhering to procedures.
• Conduct regular security checks and manage access control.
• Maintain an accurate register of firearms and ammunition.
• Monitor staff adherence to operating procedures.

Skills

Computer literate

Excellent written and verbal communication skills

Customer-centric mindset

Effective leadership skills

Exceptional customer service

Strong risk management

Education

Grade 12

Grade C PSIRA and CIT

Firearm competency

Valid driver's licence and PDP

Job description

Overview

G4S Cash Solutions (SA) is a leading provider of integrated cash management solutions and is currently seeking a skilled and experienced Tactical Support Officer (TSO) to join our team in Crown Mines. Reporting to the Branch Manager. The TSO will play a critical role in securing our company premises and assets and ensuring that all procedures are in line with our company policies and standards. The successful candidate will be a self-starter with a proven track record of maintaining company policies, adopting best practises, and exercising sound judgement to achieve the organisation\'s goals. The TSO must also have a strong understanding of the role of facilities management within a successful business unit and be driven by results while embodying the values of our organisation.

Main Responsibilities

• Maintain security at the premises by strictly adhering to existing security procedures
• Ensure the highest level of access control at all property and building perimeters, as well as internal security areas
• Strictly adhere to loading procedures at all times
• Regularly test panic buttons, alarms, and fence perimeters to ensure they are in good working order
• Conduct frequent after-hours security checks of the premises and gate guards, making OB records as needed
• Assume key holder responsibilities on a rotating basis
• Manage vehicles, equipment, and standard operating procedures (SOPs)
• Ensure that all equipment used by operational staff is properly utilised and in good working condition
• Issue and control firearms, ammunition, and seals to crew members
• Maintain an accurate register of firearms, ammunition, and kit
• Ensure that all firearms have current licences and permits by regularly checking the competency of crew members and verifying serial numbers against the firearms register
• Control the issuance of identity documents, firearm permits, and scanners, maintaining a register of all issued items
• Monitor staff adherence to SOPs for banking halls, payout services, and standby guard services
• Conduct pre-departure checks of armoured vehicles and record findings on the check sheet
• Provide armed escort services as needed
• Conduct departmental and criminal investigations as directed

Management of Staff

• Maintain the image of the branch and company at the highest level possible
• Ensure the morale and security awareness of staff is maintained
• Ensure vehicle crew strictly adhere to all security measures and maintain a high level of systems and procedures while operating within a mobile, walking, or bank / client contact setting
• Ensure that crew members and drivers are in full uniform and fit to perform their duties
• Participate in the design, development, review, implementation, and monitoring of departmental safety plans
• Participate in safety forums and report all incidents to the relevant parties
• Follow up on any assigned safety activities and attend safety education and refresher programmes
• Comply with safety policies and procedures at all times
• Distribute safety information as needed
• Wear protective clothing at all times

Minimum Qualifications and Experience

• Grade 12
• Grade C PSIRA and CIT
• Firearm competency
• Valid driver\'s licence and PDP

Knowledge

• G4S standard operating procedures
• South African security legislation
• G4S operational policy and procedures
• G4S HR policy and procedures
• Health and safety legislation

Skills

• Computer literate with proficiency in Excel, MS Outlook, and Word
• Excellent written and verbal communication skills
• Strong ability to collaborate and share information
• Customer-centric mindset
• Effective leadership skills
• Exceptional customer service and relationship management abilities
• Strong risk management and investigative skills

Attributes

• Ability to work under pressure
• Adaptability to changing circumstances
• Attention to detail
• Demonstrated commitment to delivering exceptional customer service