Swiss German Speaking Customer Care Specialist (Remote)

Black Pen Recruitment; Cape Town; Hybrid; ZAR 200 000 - 300 000; Full time

Job summary

A leading recruitment agency is seeking a Swiss German Speaking Inbound & Outbound Customer Communication Specialist. The role is fully remote and involves handling customer service tasks, both inbound and outbound. The ideal candidate is a native Swiss German speaker with experience in telephony, enjoys sales, and is disciplined and self-motivated. Candidates should have a stable internet connection and a drive for customer service excellence.

Qualifications

• Cheerful, friendly, and communicative person.
• Motivated to achieve challenging goals.
• Ability to work independently and meet deadlines.
• Proactive in resolving customer issues.

Responsibilities

• Handle inbound and outbound communication.
• Manage customer service processes.
• Conduct surveys and handle customer inquiries.

Skills

Native Swiss German speaker

Experience in inbound telephony

Experience in outbound telephony

Strong personality for outbound sales

Quick understanding of IT tools

Self-organization

Discipline and self-motivation

Job description

A leading recruitment agency is seeking a Swiss German Speaking Inbound & Outbound Customer Communication Specialist. The role is fully remote and involves handling customer service tasks, both inbound and outbound. The ideal candidate is a native Swiss German speaker with experience in telephony, enjoys sales, and is disciplined and self-motivated. Candidates should have a stable internet connection and a drive for customer service excellence.