Support Services Engineer – 1St Line - Joiners, Movers And Leavers

Advania Uk; Cape Town; Hybrid; ZAR 300 000 - 400 000; Full time

Job summary

A leading technology provider in Cape Town is seeking a Support Services Engineer to provide exceptional technical support focusing on Joiners, Movers, and Leavers. You will manage support tickets, handle calls, and diagnose issues across systems like Azure and Active Directory. With a strong background in server infrastructure and excellent customer service skills, you will work in a hybrid environment that balances office and remote work. Join an award-winning team and contribute to exceptional client relationships.

Qualifications

• Strong background in server infrastructure (HP & Dell) and Microsoft technologies.
• Familiarity with Active Directory and third-party applications.
• Excellent customer-service skills.

Responsibilities

• Manage support tickets and resolve issues within SLAs.
• Handle telephony overflow and gather information efficiently.
• Utilize technical skills to diagnose issues across systems.

Skills

Customer service skills

Technical troubleshooting

Empathy in communication

Tools

Azure

Active Directory

Microsoft Server OS

Linux

Backup technologies

Job description

Support Services Engineer – 1st Line – Joiners, Movers and Leavers

Join our dynamic team as a Support Services Engineer, where you will be the frontline hero in providing exceptional technical support to our end users. Focused on the Joiner, Mover, Leaver (JML) function, you'll tackle incidents, requests, and change controls with expertise and enthusiasm. We are an award‑winning Microsoft partner and leading technology provider for mid‑market businesses. We are also one of the first to achieve the newly launched Microsoft Support Services Designation.

Salary & Benefits

The budgeted salary for this role is between R17, – R19, per calendar month. Click here for the list of benefits.

Hybrid Working

We recognise the benefits that remote and flexible working brings. We operate a hybrid working policy that allows employees to balance time in the office and time from home. Each team within our organisation can decide how to implement this policy. If you have any questions after applying, please reach out to our recruitment team.

Key Responsibilities

• Take ownership of support tickets, ensuring timely resolution while adhering to SLAs.
• Handle telephony overflow calls and make outbound calls to gather information, aiming for first‑call resolution.
• Utilise technical skills to diagnose and solve issues across a variety of systems including Azure, Active Directory, and server infrastructure.
• Work closely with other teams to maintain high service standards and improve our internal knowledge base.
• Provide prompt feedback and maintain strong relationships with clients while exceeding their expectations.

Qualifications & Experience

• Strong background in server infrastructure (HP & Dell), Microsoft Server OS, Linux, Azure services, and backup technologies.
• Familiarity with Active Directory components and third‑party applications (e.g., Sage).
• Excellent customer‑service skills with a knack for empathy and effective communication.
• Ability to juggle multiple tasks while maintaining attention to detail.

About Us

We are the tech company with people at heart. At Advania, we believe in empowering people to create sustainable value through the clever use of technology. As one of Microsoft's leading partners in the UK, specialising in Azure, Security, Dynamics, and Microsoft, we have a proven track record of success in delivering transformational IT services.

Selection Process & Equal Opportunity Statement

We are committed to ensuring an equitable experience for all candidates, regardless of race, religion, or belief, ethnic or national origin, disability, age, citizenship, marital, domestic or civil partnership status, sexual orientation, gender identity, or any other basis as protected by applicable law. Please let us know if you'll need any reasonable adjustments as part of the selection process by highlighting these on your application form. As part of our commitment to our clients we will need to carry out background checks, including a criminal record check, for all offers of employment. If you have any unspent criminal convictions or questions about the screening process, please notify your recruiter once the application has been submitted.

Job Details

Seniority level: Entry level.

Employment type: Full‑time.

Job function: Information Technology.

Industries: IT Services and IT Consulting.