Support Centre Consultant : Irrigation (Centurion)

Senwes; Gauteng; On-site; ZAR 200 000 - 300 000; Full time

Job summary

A leading agricultural firm is seeking a Support Centre Consultant in Gauteng. This role involves providing first-tier telephonic support and assisting customers with irrigation product queries and sales. Responsibilities include preparing quotations, managing customer interactions, and meeting sales targets. The ideal candidate should have a National Senior Certificate and at least 3 years of relevant sales experience, with proficiency in Microsoft Office. Join a dynamic team dedicated to exceptional service and technical support.

Qualifications

• Minimum 3 years of relevant sales experience.
• Proficient in Microsoft Office, particularly Excel and Word.

Responsibilities

• Deliver telephonic support to customers for irrigation products.
• Maintain customer records using CRM systems.
• Prepare quotations using the ERP system.
• Engage in telephone marketing and boost product awareness.

Skills

Microsoft Office (Excel & Word)

Sales experience

Education

National Senior Certificate

SABI Qualification on Irrigation courses

Job description

Job title

Support Centre Consultant : Irrigation (Centurion)

Job Location

Gauteng, Centurion

Description

Agrinet Samrand is looking for a dynamic Irrigation Support Consultant to join our team.

This role involves delivering first-tier telephonic support to customers, assisting with technical irrigation product enquiries and order placements.

The ideal candidate will be responsible for driving sales, managing each customer interaction with precision, and ensuring clear, efficient communication to achieve exceptional customer satisfaction.

Telephone Support

Log into the telephone queue promptly at the start of each shift and remain logged in until the end of the workday.

Respond to all incoming calls within 5 seconds to ensure swift customer service.

Maintain a daily call abandon rate of no more than 5%.

Limit idle time to a maximum of 4 hours per day while logged in.

Keep total "make busy" time under 2 hours per day.

Avoid placing customers on hold for longer than 1 minute.

Outbound Calls

Resolve all customer queries by effectively liaising with relevant departments and stakeholders.

Take full ownership of each customer interaction, manage requests accurately, and communicate clearly to ensure complete customer satisfaction.

Limit call transfers to no more than 10% of total calls handled per day.

Sales and Quotations

Prepare accurate quotations using the ERP system, ensuring all relevant information is communicated clearly to customers and sales representatives.

Conduct daily follow-ups on outstanding quotations to drive conversion.

Process customer orders promptly on the ERP system to ensure timely deliveries.

Provide regular updates to clients regarding order status, product availability, and pricing.

Communicate any discrepancies or incorrect details proactively.

For cash sale orders, confirm payment with the Debtors Department before releasing goods.

Ensure customers are informed of the minimum order values for delivery.

Engage in telephone marketing and participate in promotional events to boost product awareness and generate new sales.

Offer technical support on pump selection, engines, and irrigation systems.

Provide expert advice and design tailored irrigation solutions.

Consistently meet or exceed monthly sales targets.

Customer Service

Handle all customer queries efficiently, ensuring timely resolution by coordinating with relevant departments and stakeholders.

Utilize the CRM system to maintain accurate customer records, create and manage tasks, and ensure timely closure of all assigned actions.

Maintain up-to-date knowledge of Agrinet's product range to serve as a reliable source of information for customers and colleagues.

Attend weekly product training sessions conducted by product specialists or suppliers.

Maintain a well-organized training file at your workstation, including key questions and answers for reference.

Communicate proactively with clients via email and phone regarding updates to product items, including barcode changes, discontinued products, and available alternatives or replacements.

Professionally engage with export clients during their visits to Agrinet, providing assistance with their orders and addressing their specific requirements.

Administration

Maintain an organized filing system and submit all completed orders to the Admin team weekly, sorted alphabetically.

Manage email correspondence efficiently, ensuring timely responses and regular archiving of mailboxes to maintain inbox hygiene.

Save all written client communications and feedback for future reference and record-keeping.

Requirements

• Microsoft office (Excel & Word)
• At least 3 years of relevant sales experience

Qualifications

• National Senior Certificate
• SABI Qualification on Irrigation courses will be an advantage.

Closing date

5 December